Office Assistant

TruBlue Home Ally – Knoxville, TN
Remote Position with Potential for In-Office Work in the Future

• Regular, consistent work hours

• Flexible scheduling

• Remote work with the possibility of transitioning to an office setting in the future

• Additional Benefits

• Paid vacation*

• TruBlue t-shirts, polos, and other company gear

• Strong support from ownership and management

*Benefits available after 6-month anniversary.

TruBlue Home Ally is a home service company dedicated to helping homeowners maintain safe, comfortable, and well-maintained homes. We provide professional handyman services, home maintenance, home assessments, and aging-in-place solutions.

Our mission is simple: help busy adults and seniors protect their homes, maintain their independence, and have a trusted Home Ally they can call when something needs to be done.

As we launch and grow our Knoxville-area operations, we are looking for an experienced Office Manager/Administrator who can help keep our customers, technicians, schedules, and day-to-day operations organized.

The Office Manager/Administrator will be responsible for:

• Communicating with customers by phone, text, and email

• Scheduling appointments for estimates and potential customers

• Scheduling approved jobs based on technician and staffing availability

• Coordinating communication between customers, technicians, and management

• Tracking employee hours by job

• Tracking materials and purchases associated with each project

• Assisting management with invoicing once projects are completed

• Assisting estimators with locating materials and researching pricing

• Maintaining inventory of marketing materials, literature, and company supplies

• Assisting with social media accounts and email communication with customers and prospects

• Helping organize and improve office processes as the company grows

• Handling last-minute schedule changes, cancellations, call-outs, and other day-to-day operational needs

FAMILY – We believe people come first. We want our customers and team members to feel like they are part of the TruBlue family.

INTEGRITY – We treat people with respect, communicate openly, and do what we say we are going to do.

TRUST – Trust is earned through reliability, honesty, and follow-through.

QUALITY – We take pride in our work and strive to provide an excellent experience from the first phone call through the completion of the job.

The ideal candidate will have:

• Previous office management, administrative, scheduling, or customer service experience

• Excellent computer skills, including Microsoft Excel and Word

• Experience using CRM or scheduling platforms

• Strong knowledge of social media platforms, including Facebook and Nextdoor

• Excellent written and verbal communication skills

• Strong organizational and time-management skills

• The ability to efficiently schedule and coordinate a growing team of technicians

• The ability to stay organized when dealing with interruptions, cancellations, call-outs, and changing priorities

• A strong work ethic and willingness to take ownership of responsibilities

• Excellent customer service skills

• The ability to communicate professionally with customers of different ages and backgrounds

• The ability to work effectively with a diverse team

• A basic understanding of business efficiency, expenses, and profitability

• The ability to work independently in a remote environment

Qualified candidates must have a valid driver's license and reliable transportation. This position will initially be primarily remote, with the possibility of working from a Knoxville-area office in the future as the company grows.

We are actively interviewing for this position. If you're organized, dependable, great with customers, and excited about helping build a growing East Tennessee company, we'd love to hear from you.