The Office Administrator is the face of our company and is responsible for spreading our COOLture to our clients, guests, and real estate agents in addition to coordinating the office’s administrative support functions. This includes answering and transferring phone calls, processing email correspondence, greeting all guests at the front desk, and assisting with managing the Branch Manager’s calendar.
The Office Administrator also plays an important role in supporting our Arizona Real Estate Compliance team by processing a daily log, preparing reports and audits, and supporting the onboarding/offboarding processes for our office’s Real Estate Agents.
Essential Functions:
- Answer phone calls utilizing a multi-line telephone system and route calls to appropriate departments or personnel.
- Process email correspondence and sort/distribute physical mail.
- Assist the Branch Manager with their calendar management and scheduling appointments as needed.
- Greet all office visitors and provide a warm and welcoming experience; maintain the appearance of the reception area and office.
- Build and maintain relationships with the office’s Real Estate Agents to provide a positive experience and assist agents with general inquiries on office operations.
- Assist with driving Real Estate Agent engagement and retention by completing monthly check-in calls, preparing cards for birthdays and anniversaries, and providing updates on office events.
- Assist the Branch Manager in coordinating the new hire onboarding and/or termination processes for the office’s Real Estate Agents.
- Support the Compliance team’s operations by processing a daily commission log and paperwork, reviewing, and preparing commission instructions for signature, reviewing select files in SkySlope for Compliance Manager to complete, and assisting with check distribution.
- Prepare and process various audits and reports for the Operations team and Compliance Manager utilizing Microsoft Excel/Google Sheets, SkySlope, and Realty ONE Group’s zONE.
- Have knowledge/Experience with Social Media Platforms such as Facebook, Zoom, Instagram, Tik Tok, and more.
- Ability to record training classes and events as well as being able to post on our various social media pages.
- Perform any additional duties as assigned or requested by Branch Manager.
Organizational Relationships:
Has frequent contact and communicates with employees, real estate agents, Branch Manager, Compliance Department, and vendors.
Qualifications:
Required:
- 1-2+ years of experience in an Administrative Support role.
- 2+ years of Customer Service experience is required.
- High School Diploma or equivalent.
- Excellent communication skills and computer knowledge with proficiency in Microsoft Office Suite and Google Suite.
- Able to work in a fast-paced environment.
- Resourceful, well organized, highly dependable, efficient and detail oriented.
- Ability to prioritize and handle multiple tasks and projects concurrently.
Physical Demands & Work Environment:
The Office Administrator must be able to bend, stoop, stand, and sit for various lengths of time. They must be able to lift and carry items up to 20 lbs.
This is primarily a sedentary office classification and employees work in an office with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
Cognitive Demands:
The Office Administrator must be able to multi-task various projects at once and work well under tight deadlines with a friendly, professional, and customer-centric demeanor.
Special Requirements/Certification: N/A
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What We Do
Founded in 2005, Realty ONE Group is an industry disruptor, radically changing the face of real estate franchising with its unique business model and coaching, dynamic COOLTURE, technology and partners and superior support for its real estate professionals. The company has rapidly evolved to include more than 18,000 real estate professionals in over 400+ offices across 49 U.S. states and 11 countries and territories. Realty ONE Group has been recognized by Entrepreneur Magazine as the number ONE real estate brand and is opening doors everywhere, ONE home, ONE dream, ONE life at a time. www.RealtyONEGroup.com.
Fast Facts:
• YOUNGEST Franchisor in the Top 20 of Swanepoel's Mega 1000
• SAVING Real Estate Professionals with Transaction Fees & Tools
• #ONE Company with a 100% Commission Model
• 18,000+ Real Estate Professionals in 400+ Locations and 49+ States
• PAYING OVER $4 billion in Commissions Since Opening Doors in 2005
• $31B+ in Sales Volume in 2020
• 87+ Transactions in 2020
OUR CORE VALUES:
The 6C’s are the foundation of who we are. At Realty ONE Group we are dedicated to empowering and advancing tomorrow’s Real Estate leaders, today. We make this happen thanks to our formula for suCCCCCCess:
6C’s + ONE / YOU = FORMULA FOR SUCCCCCCESS
Coolture: Building strong and lasting relationships.
Care: Investing in your success.
Coaching: Investing in your business.
Connect: Empowering you with technology and marketing.
Community: Giving back to our local communities.
Commissions: 100% Commissions, 100% No Bulls**t.
UNlock Your True Potential with the UNbrokerage!
