Office Administrator

Description

Office Administrator
Location: Onsite - Eagan, MN
Employment Type: Full-Time, W-2 Employee, Non-Exempt

Hourly Rate: $22/hr; paid bi-weekly
Schedule/Hours: Monday-Friday 9:00 AM-5:00 PM or 10:00 AM-6:00 PM, flexible within those hours

Role Summary:

The Office Administrator plays a vital role in ensuring the smooth day-to-day operations of the practice. This position is responsible for supporting administrative, operational, and office management functions while helping maintain an organized, welcoming, and efficient environment for therapists, staff, and clients. The ideal candidate is highly organized, detail-oriented, proactive, and enjoys balancing a variety of responsibilities.

Key Responsibilities:

Office Operations

• Open offices when possible and prepare the workspace for the day.
• Prepare coffee and ensure common areas are clean, uncluttered, organized, and welcoming.
• Facilitate organization of supplies and common spaces.
• Stock therapy suites and common areas with tea, cups, tissues, and other supplies.
• Order office supplies and monitor inventory levels.
• Lead social committee and facilitate gatherings
• Coordinate food orders for meetings, trainings, and staff events.
• Manage incoming and outgoing mail.
• Serve as the primary contact for building maintenance requests and vendor coordination.

Administrative Support

• Process and fulfill Requests for Information (ROIs) in accordance with HIPAA and organizational policies.
• Manage incoming electronic faxes and route documents appropriately.
• Process insurance remittance advice received by mail or fax as needed.
• Manage client payments; responding to questions and reaching out for accurate payment information as needed.
• Assist with therapist credentialing and re-credentialing activities, with the expectation that portions of this responsibility will transition to ARC over time.
• Assist with biweekly payroll, ensuring accuracy and interfacing with Operations Manager.

Compliance & Quality Assurance

• Conduct routine audits of therapist case notes and charge slips to ensure accuracy, completeness, and compliance with organizational standards.
• Identify discrepancies and communicate findings to appropriate team members for resolution.
• Assist in maintaining administrative processes that support regulatory compliance and operational excellence.
• Complete insurance audits and inquiries when requested.

General Administrative Support

• Provide administrative assistance to leadership and clinical staff as needed.
• Maintain organized office systems and filing procedures.
• Assist with special projects and operational initiatives.
• Perform other administrative and operational duties as assigned.
• Depending on capacity, assist with marketing efforts (tables, etc).

Compensation & Benefits (Full-Time Employees are eligible for):

• Competitive Hourly Rate: $22/hr; paid bi-weekly
• 401(k) retirement plan with employer match up to 4%
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents*
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses*
• Employer-paid life insurance and AD&D coverage*
• Employee Assistance Program (EAP) with confidential mental health and life support resources*
• Generous paid time off and additional paid holidays*
• *Indicates benefits available only to full-time W-2 Employee

Requirements

Office Administrator Qualification:

• Excellent organizational and time management skills.
• Strong attention to detail and ability to manage multiple priorities.
• Proficient with Microsoft Office and/or Google Workspace.
• Comfortable learning and using healthcare software systems.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively with a team.
• Previous experience in an administrative, office management, or healthcare setting preferred.

Preferred Characteristics:

• Friendly, professional, and service-oriented.
• Takes initiative and anticipates organizational needs.
• Dependable and trustworthy when handling confidential information.
• Enjoys creating organized systems and improving processes.
• Able to adapt to changing priorities in a fast-paced environment.

About The Relationship Therapy Center:

At The Relationship Therapy Center, we believe healthier relationships create healthier lives. We are a relationship-focused mental health practice dedicated to helping individuals, couples, and families build stronger connections and create meaningful, lasting change.

Our team provides compassionate, evidence-informed care across a range of specialties and creates an environment where both clients and clinicians can thrive. We value collaboration, clinical excellence, authenticity, and continuous growth as we work together to make high-quality mental health care more accessible and impactful.

Join a team that is passionate about supporting clients, and each other, through meaningful work every day.

The Relationship Therapy Center is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve.

The Relationship Therapy Center is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

The Relationship Therapy Center is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to [email protected].