The Role
Provide front-office administrative support for a collision center: greet customers, schedule appointments, manage repair orders and insurance claims, process payments, coordinate communication among customers, technicians, and insurers, maintain records, and ensure efficient vehicle repair workflow.
Summary Generated by Built In
Job Duties
- Serve as the primary administrative support for the Collision Center and assist with the daily coordination of office operations.
- Greet customers, answer phones, respond to inquiries, and provide professional and courteous customer service.
- Schedule appointments, coordinate customer drop-offs and vehicle pickups, and communicate scheduling changes.
- Open, maintain, and update customer repair orders and ensure information is complete and accurate.
- Assist with insurance claims, including gathering required information, communicating with insurance companies, and maintaining claim documentation.
- Process invoices, payments, receipts, and other administrative paperwork accurately and timely.
- Coordinate communication between customers, technicians, estimators, insurance companies, and management.
- Maintain accurate customer and vehicle records and ensure required documentation is properly filed.
- Assist with rental vehicle coordination and other customer transportation needs.
- Follow up with customers regarding repair status, completion dates, payments, and vehicle pickup.
- Assist with title, registration, warranty, and other documentation as needed.
- Monitor repair orders and administrative tasks to help ensure vehicles move through the repair process efficiently.
- Maintain a clean, organized, and professional front office and customer waiting area.
- Protect customer confidentiality and handle sensitive information appropriately.
- Follow all company policies, procedures, and safety requirements.
- Perform other administrative duties as assigned.
- High school diploma or equivalent required.
- Previous administrative, office, customer service, automotive, dealership, or collision center experience preferred.
- Excellent customer service and communication skills.
- Strong attention to detail and accuracy.
- Ability to effectively communicate with customers, insurance companies, employees, and vendors.
- Strong organizational and time-management skills with the ability to manage multiple priorities.
- Proficiency with Microsoft Office and the ability to learn company-specific software and systems.
- Ability to maintain accurate records and handle confidential information.
- Professional appearance and demeanor.
- Ability to work effectively in a fast-paced environment.
- Strong problem-solving skills and the ability to follow through on customer and administrative issues.
- Ability to work independently while also functioning effectively as part of a team.
- Automotive or collision repair industry knowledge is a plus, but not required.
Skills Required
- High school diploma or equivalent
- Previous administrative, office, customer service, automotive, dealership, or collision center experience
- Excellent customer service and communication skills
- Strong attention to detail and accuracy
- Ability to effectively communicate with customers, insurance companies, employees, and vendors
- Strong organizational and time-management skills with the ability to manage multiple priorities
- Proficiency with Microsoft Office and the ability to learn company-specific software and systems
- Ability to maintain accurate records and handle confidential information
- Professional appearance and demeanor
- Ability to work effectively in a fast-paced environment
- Strong problem-solving skills and the ability to follow through on customer and administrative issues
- Ability to work independently while also functioning effectively as part of a team
- Automotive or collision repair industry knowledge
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The Company
What We Do
Lewis Collision Center, Inc. is a family-owned automotive repair company based in Springdale, Arkansas, that has served its community for over 80 years. The company specializes in auto collision repair, offering services ranging from minor dings to major damage repairs, as well as mechanical services and insurance claim management.
