The Learning & Development Manager is responsible to facilitate service training for all ICS / SSSL departments onboard the vessel within the Oceania Cruises and Regent Seven Seas brands, coordinate new hire familiarization, perform administrative tasks related to learning and development and display a role model and professional behavior as ICS / SSSL ambassador. While the Learning & Development Manager focuses on the ICS / SSSL departments, he / she works in cooperation with the on board HR Manager for the benefit of the operation.
BENEFITS:- Free food & accommodation
- Perfect chance to travel the world
- Prestigious job on board premium class cruise company
- Medical insurance, visa refunded on board
- Earn recognition and career advancement opportunities
- Demonstrate passion and knowledge in all international service standards for food & beverage and housekeeping
- Prepare and facilitate professional service training for all ICS / SSSL departments
- Conduct customer service training job
- Facilitate basic supervisor and management training
- Coordinate and support new hire familiarization
- Welcome back all returning crew, with information regarding departmental changes while crew were on vacation related to ICS / SSSL procedures.
- Support Cross Training program
- Administrate Learning Management System (LMS) for ICS / SSSL departments
- Prepare training schedule for all ICS / SSSL departments for service and on the job trainings
- Schedule mandatory departmental training as per Safety Management System (SMS)
- Prepare attendance list for each training and track training attendance in LMS
- Filter and communicate monthly report of training topics and attendance for all ICS / SSSL departments
- Support Head of Departments with training needs analysis for their staff
- Create individual training plans for new hires and crew members requiring development
- Create and prepare hand-outs for training courses
- Assist management to formulate Key Result Areas (KRA)
- Assist managers with their Linkedin Learning membership and filter user reports on monthly basis (TBC)
- Assist Corporate HR Manager in creating new training programs and material (classroom and computer based training)
- Contribute in updating the Training & Development Manual in Apollo Solutions
- 3 years of experience as professional Trainer in the fields of luxury hotels and cruise line
- Previous ship experience on the same position is mandatory
- Great knowledge about F&B, Housekeeping and general service procedures
- Familiar with basic shipboard operation
- Fluent in written and spoken English
- Ability to communicate effectively with senior management
- Confident talking in front of an audience that include HODs and senior manager
- Good administrative skills, organized with great time management
- Experienced in coaching middle managers
- Adherence to specific scheduled working hours, yet being flexible to operational requirements
- Ability to interact professional in an international team
- Minimum age is 21 years old.
- No visible tattoo
NOTE: Nationalities that we can process: π±πΉ π±π» πͺπͺ π΅π± π·πΊ π§πΎ πΊπ¦ π²π© π°πΏ π°π¬ πΊπΏ π¦π² π¬πͺ π¦πΏ πΉπ― πΉπ²
You can submit your Resume here by pushing APPLY TO POSITION button below
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Last updated: July 24, 2024
Skills Required
- 3 years of experience as professional Trainer in luxury hotels or cruise line
- Previous ship experience in the same position
- Fluent in written and spoken English
- Knowledge about F&B, Housekeeping and general service procedures
- Good administrative skills, organized with great time management
- Experience in coaching middle managers
What We Do
Ismira is an international service company specializing in recruitment and crewing, providing employment services and jobs on board cruise ships for foreign employers.
