The Role
Coordinate FCL and LCL ocean export shipments from booking through delivery. Prepare and review bills of lading, shipping instructions, customs and export documentation; monitor schedules and milestones; coordinate carriers, truckers, warehouses, customers, and overseas agents; ensure export compliance; resolve delays and discrepancies; maintain shipment records; reconcile invoices and support billing, quotations, cross-trade shipments, and customer service.
Summary Generated by Built In
What You Can Expect:
- Coordinate ocean export shipments from booking through final delivery, including FCL and LCL cargo.
- Book cargo with ocean carriers, NVOCCs, and consolidators; monitor vessel schedules, documentation deadlines, cut-offs, and shipment milestones.
- Prepare, review, and process export documentation, including HBLs/MBLs, shipping instructions, commercial documents, certificates of origin, and other required export documentation.
- Coordinate with customers, carriers, truckers, warehouses, overseas agents, and destination offices to ensure timely cargo pickup, container loading, and shipment execution.
- Ensure shipments comply with applicable U.S. export requirements, AES filings, FMC requirements, Incoterms, and destination-country regulations.
- Track shipments throughout the transportation cycle, proactively communicate status updates, and resolve delays, documentation issues, discrepancies, and service exceptions.
- Prepare and distribute pre-alerts and required shipping documentation to customers, consignees, destination offices, and overseas agents.
- Maintain complete and accurate shipment files within the freight forwarding/TMS system in accordance with company standards.
- Review vendor and carrier invoices, reconcile shipment costs, and ensure accurate and timely customer billing.
- Support quotations, rate requests, and commercial activities as required.
- Coordinate cross-trade shipments and collaborate with Rhenus offices and partners globally.
- Work closely with Sales, Finance, and Operations to ensure a seamless customer experience.
What You Bring:
- 2+ years of hands-on ocean freight forwarding experience, with a strong focus on export operations.
- Demonstrated experience independently coordinating FCL and LCL ocean export shipments from booking through final delivery.
- Strong knowledge of Bills of Lading, carrier bookings, shipping instructions, export documentation, Incoterms, and international shipping processes.
- Knowledge of U.S. export compliance requirements and AES filing processes; formal export compliance training is an asset.
- Experience with FMC requirements, Letters of Credit, ICS2, cross-trade shipments, and international agent coordination is an asset.
- Dangerous Goods (DG) certification or experience handling hazardous ocean cargo is an asset.
- Experience using freight forwarding/TMS platforms; CargoWise experience is an asset.
- Excellent communication and customer service skills, with the ability to build strong relationships across internal and external stakeholders.
- Strong organizational and time management skills, with the ability to prioritize multiple shipments in a fast-paced environment.
- Exceptional attention to detail and accuracy, particularly when preparing shipping documentation and managing operational records.
- Attention to Detail and Accuracy a must: Strong attention to detail required for documentation and day-to-day tasks.
- A proactive, team-oriented mindset with strong problem-solving skills and a commitment to delivering exceptional customer service.
Skills Required
- 2+ years of hands-on ocean freight forwarding experience focused on export operations
- Experience independently coordinating FCL and LCL ocean export shipments from booking through final delivery
- Knowledge of bills of lading, carrier bookings, shipping instructions, export documentation, Incoterms, and international shipping processes
- Knowledge of U.S. export compliance requirements and AES filing processes
- Experience with FMC requirements, Letters of Credit, ICS2, cross-trade shipments, and international agent coordination
- Formal export compliance training
- Dangerous Goods certification or experience handling hazardous ocean cargo
- Experience using freight forwarding or TMS platforms
- CargoWise experience
- Excellent communication and customer service skills
- Strong organizational and time management skills
- Exceptional attention to detail and accuracy
- Proactive, team-oriented mindset with strong problem-solving skills
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The Company
What We Do
Niederrheinische Verkehrsbetriebe AG (NIAG) is a regional transport company based in Moers, Germany, that provides comprehensive bus and rail services to the Lower Rhine region.
