The Role
Coordinate FCL and LCL ocean export shipments from booking through delivery. Prepare and review bills of lading, shipping instructions, customs and export documentation; monitor schedules and milestones; coordinate carriers, truckers, warehouses, customers, and overseas agents; ensure export compliance; resolve delays and discrepancies; maintain shipment records; reconcile invoices and support billing, quotations, cross-trade shipments, and customer service.
Summary Generated by Built In
What You Can Expect:
- Coordinate air import shipments from pre-alert through customs clearance and final delivery, including consolidated and direct shipments.
- Monitor flight schedules, arrival dates, shipment milestones, cargo availability, and airline/terminal release status.
- Review and process import documentation, including MAWBs/HAWBs, commercial invoices, packing lists, arrival notices, and other required shipping documents.
- Coordinate with customers, airlines, ground handling agents, customs brokers, truckers, warehouses, overseas agents, and origin offices to ensure timely clearance, cargo release, and delivery.
- Ensure required shipment information and documentation is provided for U.S. air import and customs processes, including applicable advance cargo reporting requirements.
- Track shipments throughout the transportation cycle, proactively communicate status updates, and resolve flight delays, documentation issues, customs holds, discrepancies, and service exceptions.
- Prepare and distribute arrival notices and required documentation to customers, customs brokers, consignees, and other parties.
- Monitor airline and terminal storage deadlines, cargo availability, and potential storage and other accessorial charges.
- Maintain complete and accurate shipment files within the freight forwarding/TMS system in accordance with company standards.
- Review airline and vendor invoices, reconcile shipment costs, and ensure accurate and timely customer billing.
- Support quotations, rate requests, and commercial activities as required.
- Coordinate cross-trade shipments and collaborate with Rhenus offices and partners globally.
- Work closely with Sales, Finance, and Operations to ensure a seamless customer experience.
What You Bring:
- 2+ years of hands-on air freight forwarding experience, with a strong focus on import operations.
- Demonstrated experience independently coordinating air import shipments from pre-alert through final delivery.
- Strong knowledge of Master and House Air Waybills (MAWB/HAWB), arrival notices, import documentation, cargo release processes, Incoterms, and international air shipping procedures.
- Knowledge of U.S. air import requirements, customs clearance processes, and applicable advance cargo reporting requirements.
- Experience coordinating with customs brokers, airlines, ground handling agents, overseas agents, truckers, and warehouses.
- Understanding of airline and terminal storage charges, cargo availability deadlines, and other air import-related accessorial charges.
- Experience with time-critical shipments, cross-trade shipments, and international agent coordination is an asset.
- Dangerous Goods (DG) certification or experience handling hazardous air cargo under IATA requirements is an asset.
- Experience using freight forwarding/TMS platforms; CargoWise experience is an asset.
- Excellent communication and customer service skills, with the ability to build strong relationships across internal and external stakeholders.
- Strong organizational and time management skills, with the ability to prioritize multiple shipments in a fast-paced environment.
- Exceptional attention to detail and accuracy, particularly when preparing shipping documentation and managing operational records.
- Attention to Detail and Accuracy a must: Strong attention to detail required for documentation and day-to-day tasks.
- A proactive, team-oriented mindset with strong problem-solving skills and a commitment to delivering exceptional customer service.
Skills Required
- 2+ years of hands-on ocean freight forwarding experience focused on export operations
- Experience independently coordinating FCL and LCL ocean export shipments from booking through final delivery
- Knowledge of bills of lading, carrier bookings, shipping instructions, export documentation, Incoterms, and international shipping processes
- Knowledge of U.S. export compliance requirements and AES filing processes
- Experience with FMC requirements, Letters of Credit, ICS2, cross-trade shipments, and international agent coordination
- Formal export compliance training
- Dangerous Goods certification or experience handling hazardous ocean cargo
- Experience using freight forwarding or TMS platforms
- CargoWise experience
- Excellent communication and customer service skills
- Strong organizational and time management skills
- Exceptional attention to detail and accuracy
- Proactive, team-oriented mindset with strong problem-solving skills
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The Company
What We Do
Niederrheinische Verkehrsbetriebe AG (NIAG) is a regional transport company based in Moers, Germany, that provides comprehensive bus and rail services to the Lower Rhine region.
