Position Summary:
The Occupancy Specialist is a full time position at Hebrew SeniorLife – Simon C. Fireman Community (located in Randolph, Massachusetts) as part of the Property Management team to assist with the day to day operation in accordance with the Fair Housing Act (FHA). The position requires excellent customer service skills to meet the needs of all applicants, residents, family members, guests and professional colleagues. This role requires an independent “self-starter” with the ability to prioritize work, perform multiple tasks, demonstrate initiative, and be skilled in community building.
About us:
Hebrew SeniorLife, a Harvard Medical School affiliation, is a top provider of senior care in the Boston area and a national leader in redefining the experience of aging. With more than 2,600 employees and six campuses in Greater Boston, Hebrew SeniorLife is the fifth-largest nonprofit in Massachusetts and a four-time winner of the Boston Globe's Top Places to Work, including in 2021.
Our Harvard affiliation also connects us to one of the richest biomedical research collectives in the world, which includes four major teaching hospitals in the Boston area as well as Harvard Medical School’s 18 academic health care centers.
Position Responsibilities:
- Maintains the waiting list and ensures compliance with the U.S. Department of Housing and Urban (HUD) policies
- Processes all eligible applicants from application to admission under the Section 8 Program and Low Income Housing Tax Credit (LIHHTC) by verifying income, assets, medical and other expenses as required
- Interviews applicants and conducts building tours/apartment showings
- Responds to telephone inquiries and explains housing program requirements, waiting list, regulations, and mandatory meals program to applicants and maintains regular and timely contact with applicants as required
- Maintains and updates tenant files and Yardi affordable housing software program
Qualifications:
- Bachelor’s degree and/or 3 years of working experience in property management
- Excellent written and verbal communication skills
- Proven skill using computers with emphasis on Microsoft Word, Excel, and PowerPoint
- Superb customer service and interpersonal skills
- Manage multiple task simultaneously, handle difficult situations and demonstrate flexibility
Preferred Qualification
- Certified Professional of Occupancy Certification or equivalent
- Advanced/fluent English and Russian language
- 1 year of HUD, Section 8 Affordable Housing Program and MassHousing and DHCD regulations and policies
- 1 year of Yardi software or similar HUD Affordable Housing software
Benefits:
- Excellent medical and dental benefits, available on your first day
- A 403b retirement plan open to all employees, including per diems
- Generous paid time off
- Nine (9) paid holidays
- On-site health and wellness programming
- Tuition reimbursement and scholarships
- An employee recognition program
- And more…
We have a firm belief that diversity and mutual respect make us a stronger organization. That’s why we live by a set of cultural beliefs focused on succeeding together, speaking up for what matters, and growing professionally.
We are also committed to ensuring employees have the resources they need to do their jobs safely and effectively. In today’s world, that means adequate supplies of personal protective equipment, extensive infection control procedures, paid sick time, mental health resources, and much more. Because our incredible team is the heart and soul of our organization, and the reason that seniors across Greater Boston turn to Hebrew SeniorLife first.
Hebrew SeniorLife is an equal employment opportunity employer. All employment decisions are based on merit, qualifications, and competence and not influenced or affected by race, color, religion, age, gender, national origin, ancestry, marital status, military status, veterans status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local law.
