At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
We're seeking an experienced Observability Engineer to lead the implementation and optimization of our global observability strategy, with a primary focus on Coralogix. This role will be instrumental in providing end-to-end visibility across digital ecosystem and enabling data-driven decision-making.
What you’ll be doing:- Lead the assessment, documentation, and redesign of current Coralogix implementation
- Develop and implement a global observability strategy aligned with 2025 objectives
- Create and maintain observability standards and best practices across regions
- Design and implement monitoring solutions for complex distributed systems
- Build comprehensive dashboards and alerts for various stakeholder groups
- Conduct training sessions and create documentation for internal teams
- Collaborate with regional teams to understand local requirements and challenges
- Establish complete visibility of digital operations
- Reduce incident response time
- Enable proactive problem identification
- Improve system reliability and performance
- Build internal capability within our teams
- Create standardized observability practices across regions
- Deep expertise in Coralogix platform configuration and optimization
- Strong understanding of observability principles (metrics, logs, traces)
- Experience with APM tools and distributed tracing
- Understanding of cloud platforms (Ideally GCP)
- Knowledge of modern web technologies and e-commerce platforms
- Proficiency in log aggregation and analysis
- Experience with infrastructure as code and automation
- Knowledge of common programming languages and debugging techniques
- Excellent stakeholder management abilities
- Strong presentation and communication skills
- Ability to translate technical concepts for non-technical audiences
- Experience in training and mentoring teams
- Cross-cultural communication experience
- Problem-solving and analytical thinking
- Experience working with global retail/e-commerce clients
- Understanding of e-commerce KPIs and business metrics
- Previous consulting experience preferred
- Ability to work across different time zones
- Experience in creating technical documentation
- Track record of successful observability implementations
This role requires a combination of technical expertise and business acumen, with the ability to drive adoption across a global organization while maintaining strong relationships with stakeholders at all levels.
What we can offer you:Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.
Our personality and behaviours: We believe that we are what we do, not just what we say. Our shared values and behaviours show how to bring the VML Enterprise Solution's culture to life through the actions we all take every day:
- Connect Meaningfully
- Inspire Creatively
- Include Purposefully
- Approach Positively
Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That’s why we look for people who go beyond and always push our thinking to be better than yesterday.
AT VML Enterprise SolutionsOur Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.
We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.
As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.
WPP (VML Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
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What We Do
VML Enterprise Solutions brings together all of VML’s technology and data groups to form a single operating unit that services complex business challenges using the agency’s combined consulting, data, technology, and innovation capabilities.
Over 7,000 employees across VML’s key offices and local markets around the world contribute to the Enterprise Solutions offering to deliver on the increasing market demand for applications of AI, technology-driven transformation, and operational efficiencies brought to life via robust technology solutions.
VML Enterprise Solutions integrates deep technology services capability into VML’s core practices of Brand Experience, Commerce, and Customer Experience. The offering is direct to clients with best-in-class global scale in consulting, engineering, data, scaled automation and platform delivery.
