Title: Nurse Client Liaison
Classification: Exempt
Manager: Vice President of Customer Support
Duties:
The Nurse Client Liaison (“NCL”) is an integral member of Axiom’s Quality Assurance Department (“QA”). The NCL will play a key role in bridging the gaps between our clients and service delivery teams by selling, educating, customer service and delivery review. The NCL will be accountable for increasing revenue growth and maintaining client retention and utilization through subject matter expertise. This role will be trained in Nurse Case Management. Additionally, the NCL will have other duties and responsibilities as determined from time to time by the Vice President of Customer Support.
Essential Functions:
The essential functions of the NCL are to:
- Act as subject matter expert
- Measure, improve, and report on customer satisfaction
- Complete Business Development Work Tickets
- Conduct reviews involving client complaints or internal staff client complaints
- Develop solutions to issues that meet both client and company needs
- Attend sales meetings, new client roll outs, and facilitate special projects, virtually and in person
- Collaborate with other departments for internal education and customer service
Qualifications:
The successful candidate should have a combination of demonstrated experience and education that is equivalent to 4 years with a focus on nursing, business, customer service or related fields. RN licenses, in good standing – required.
Physical Requirements:
- Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach,
- Specific vision abilities required by this job include close vision requirements due to computer work,
- Light to moderate lifting is required,
- Ability to uphold the stress of traveling,
- Regular, predictable attendance is required.
- Additional Information:
Must be willing to travel up to 50%.
Top Skills
What We Do
Axiom Medical is revolutionizing the health security pathways towards new modern workplaces! Building on our over 20 year history of providing nationwide occupational health management programs, Axiom has now expanded our reach by developing innovative solutions for onsite population health surveillance and management of contagious illness in the workplace. Our best in class solutions mitigate risk, while promoting the health and wellness of your workforce population. Industries we support include: TV & Film, Gaming, Oil & Gas, Manufacturing, Construction, Transportation, Food Service & Delivery, Travel & Hospitality, Education, Maritime Services, and Warehousing and Shipping. Axiom Medical’s full suite of total worker health services include: OnSite Services – Mobile Testing, Lab Services, Medical/Safety Staffing: COVID-19 Testing, Flu Testing, Strep Testing, Regulated Exam Programs, Vaccination Programs, Health/Safety Supervisors, COVID Compliance Managers, Nurse Testers, Project Managers CheckIn2Work and CheckIn2School Apps – Daily Health Attestation App: Real-Time Health Reporting Technology for Protection of Workforce and Student Populations CRIA and Contact Tracing - Contagious Respiratory Illness Assessment and Management: Symptom and Exposure Monitoring for Medical Management of Contagious Illnesses ICM – Nurse Triage and Incident Case Management: 24/7 Nationwide Telephonic Management of Workplace Injuries OHP – Occupational Health Programs: DOT Testing, Drug/Alcohol Testing, Pre-Employment Physicals, Hearing Conservation Programs, Respirator Fit & Pulmonary Function Testing, Functional Capacity Exams EAM – Employee Absence Management: Absence and Leave Management Programs Facilitated by Registered Nurses, FMLA, Short Term Disability, Occupational Return to Work, Medication Reviews
