NSQIP Team Lead

A purposeful career is what you will find at Q-Centrix. Making a meaningful impact is what we do every day. Quality data abstraction has become critical in identifying positive patient outcomes as the healthcare industry shifts to value-based care. In fact, medical record abstraction is the preferred data collection method for clinical research, quality improvement, performance measurement, disease surveillance, and other secondary data uses. Our dedicated team of data abstractors, and their leaders (Clinical Data Leads) use Q-Centrix proprietary technology to contribute to healthcare’s most exciting advancements.  

Job Description: Under the direction of a Manager or Senior Manager, the Clinical Data Lead is an integral part of the account team as the subject matter expert, ensuring partner satisfaction through management of all quality tasks including new team member orientation, pre-submission cleaning of cases, validation of abstractor accuracy (IRR), completion of Fallout Reviews and the Second Look process. 

Roles and Responsibilities: 

• Conduct orientation to medical records for new abstraction team members
• Manage the green-lighting process and completion of on-going IRR, identifying any performance concerns in collaboration with the Clinical Services Lead and escalating concerns to Senior Manager/Manager
• Effectively manage the fallout review/exception/occurrence reporting and Second Look process, ensuring accurate reporting, and partnering with the Clinical Services Lead to ensure partner notification and review 
• Provide follow-up/feedback/education to the project team on quality issues or trends identified during greenlighting, on-going IRR, second looks, pre-submission cleaning, review of project quality trends, etc.
• Collaborate with Clinical Services Lead and Senior Manager/Manager to identify quality trends in the data with respect to internal team performance, and also identify hospital quality trends to share with partners
• Mentor, train and provide guidance to new hires during the onboarding process at assigned facilities
• Maintain and share abstraction team support documents, including Measure Detail and Documentation Clarification Forms, regularly updating with new measures and/or partner EMR changes 
• Complete the 1st pass of pre-submission clean-up, update cases when missing documentation is provided
• Subject matter expert in assigned registry or measure.  Provide expert abstraction support – 15% - 20% abstraction
• Other quality tasks, as assigned
• Attend new partner orientation in order to orient new team members as added to the project
• Work closely with the Clinical Services Lead, as needed, for case-specific questions
• Other partner tasks, as delegated by the Clinical Services Lead or the Senior Manager/Manager

Required Skills: 

• Demonstrates high standards for accuracy and attention to detail
• Demonstrates technical savvy and strong desire to learn new systems and technology
• Thrives working independently and takes ownership of projects
• Consistently and clearly communicates, adjusting style and tone as needed to effectively collaborate with hospital partners, peers, abstractors and others
• Demonstrates strong self-organizational and time management skills to concurrently manage multiple accounts, adjusting as needed to shifting timelines and priorities
• Adapts to changes in project timelines, requirements, and assignments
• Maintains a high degree of responsibility in keeping PHI secure and confidential

Education and Experience:

• 2+ years direct data abstraction experience in the National Surgical Quality Improvement Program (NSQIP).
• SCR (Surgical Clinical Reviewer) Certification
• Surgical nursing background (preferred)
• Exposure to multiple patient medical record systems (EMRs) and clinical databases
• 1+ years providing coaching and guidance to teams (preferred)
• RN, LPN, RT, RVT, or RCIS credentials (preferred)
• Intermediate proficiency with MS Office (Microsoft Excel) 
  

Total Rewards:

At Q-Centrix, our purpose—safer, consistent, quality healthcare for all—drives everything we do. To accomplish this important work, we need to attract, engage, and retain a talented team by providing a compelling, equitable rewards package comprised of an inclusive culture, flexible work environment, learning and development opportunities, competitive pay that rewards high performance, and robust benefits that support health and financial wellness. Add to this package a supportive community of people who help each other not only do meaningful work, but learn, grow, and have fun while doing so, and you get an organization that has earned the Great Place to Work distinction multiple years in a row!

The target wage range for this role is $39.00 - $41.00 per hour. Individual wage rates within this range are based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations. Wage ranges are reviewed, at minimum, annually and all team members are eligible for performance-based wage rate increases annually.

In addition to our inclusive and innovative working environment and competitive pay, full-time* team members enjoy:

• A fully remote work environment with flexible schedule and a generous Paid Time Off program with additional paid time for volunteering.
• Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
• 401(k) retirement plan with a company match.
• Paid professional development hours and other supportive resources.

*Team members who work 30 or more hours each week are considered full-time.