Position Summary:
The NQDC Administrator will work with existing and new NQDC clients to ensure their experience with MSatWork’s NQDC offer meets and exceeds their expectations. The NQDC Administrator is the forefront of the Client Engagement strategy working with the sales consultants, clients, and implementation and service teams.
The candidate is expected to provide subject matter expertise for NQDC plans to various groups, including Morgan Stanley branch office staff, service desks, WM Operations, Retirement Product and WM Technology, etc.
The NQDC Administrator is expected to lead plan implementation up to and including the initial enrollment. They will work with the Implementation Specialist and the day-to-day external Client Administrator. Ongoing, the NQDC Administrator will engage with their assigned clients to support their enrollment season, consistent contributions and distributions, as well as all administrative and reporting needs to record keep their plans with Morgan Stanley at Work.
Responsibilities include, but are not limited to:
Supports sales, plan implementation, and service teams with the onboarding and servicing of new Morgan Stanley at Work clients, including takeover plans from competitive vendors
Administer NQ deferred compensation programs from initial eligibility and enrollment to ongoing contributions and distributions
Perform monthly and quarterly audits and reconciliations on behalf of assigned clients
Prepare and deliver robust annual funding analysis based on client expectations
Monitor and ensure compliance with global regulatory tax, and securities requirements, including 409A criteria.
Collaborate with external stakeholders including Payroll, Finance, HR, Treasury, and Tax, as needed.
Maintain annual and semi-annual event calendars for assigned clients and proactively engage in preparation to support timely administrative activities required by MS At Work and the Client.
Strong organizational and project management skills with experience in process improvement.
Identify ways to align service models across the full book of business, ensuring not only scalability but also optimal value creation
Responds to escalated client inquiries, maintains documentation of communications, existing issues, and issue resolutions. Engages senior level management to support resolution where needed.
Identify opportunities to streamline and optimize the service offering
Proactively suggest improvements to the NQDC product and platforms teams
Required Experience, Skills, and Qualifications:
5-7 years relevant financial services industry or related experience with a focus on Nonqualified Deferred Compensation product management, service management and/or NQDC plan operations
Well-developed client relationship building and management skills
Strong project management, process development and communication skills
Extreme attention to detail, and comfort with compliance language and processes
Clear and confident communicator, customer service oriented
Highly organized and able to work on multiple projects and in cross functional groups simultaneously
Advanced knowledge of Microsoft Office suite necessary; including Word, Excel, and PowerPoint
Strong sense of ownership, accountability, and entrepreneurial spirit
Ability to manage ambiguity and bring focus with recommendations on solving tactical and strategic challenges.
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
New York only: Expected base pay rates for the role will be between $85,000 to $120,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.
Skills Required
- 5-7 years of relevant financial services industry or related experience
- Experience focused on nonqualified deferred compensation product management, service management, and/or NQDC plan operations
- Client relationship building and management skills
- Project management, process development, and communication skills
- Strong attention to detail and comfort with compliance language and processes
- Clear and confident communication skills with a customer service orientation
- Ability to manage multiple projects and work in cross-functional groups simultaneously
- Advanced knowledge of Microsoft Office, including Word, Excel, and PowerPoint
- Strong ownership, accountability, and entrepreneurial spirit
- Ability to manage ambiguity and recommend solutions to tactical and strategic challenges
Morgan Stanley Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Morgan Stanley and has not been reviewed or approved by Morgan Stanley.
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Parental & Family Support — Family support is extensive, with paid parental leave for all parents, adoption and fertility assistance, backup childcare, and eldercare resources. Feedback suggests these programs meaningfully enhance the overall package and help with retention.
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Healthcare Strength — Health coverage spans medical, dental, vision, mental‑health access, care navigation, and expert second opinions. Convenient primary care access and condition‑specific support reinforce the depth of healthcare coverage.
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Equity Value & Accessibility — Equity compensation and stock ownership are positioned as core motivators that encourage commitment and retention. Feedback suggests education and support are provided to help participants manage equity and related financial benefits.
Morgan Stanley Insights
What We Do
Morgan Stanley mobilizes capital to help governments, corporations, institutions and individuals around the world achieve their financial goals. For over 85 years, the firm’s reputation for using innovative thinking to solve complex problems has been well earned and rarely matched. A consistent industry leader throughout decades of dramatic change in modern finance, Morgan Stanley will continue to break new ground in advising, serving and providing new opportunities for its clients. Morgan Stanley is committed to maintaining the first-class service and high standard of excellence that have always defined the firm. At its foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide its more than 60,000 employees in 1,200 offices across 41 countries.
