North America People Support Coordinator

The People Support team interacts with employees across North America (NA) to answer general HR-related questions, provide support, and guide employees through the employment life cycle, as well as career and life events, always providing a best-in-class employee experience.

Employee Support

• Monitor and reply to incoming employee inquires through a shared inbox
• Serve as a point of contact for all HR-related inquiries from employees, covering topics such as benefits, payroll, policies, programs, systems, and more
• Clearly communicate company policies and programs to internal audiences
• Seek and propose process improvements to shared inbox system, making recommendations and proposing innovations to improve team functioning
• Respond to employment verifications
• Administer other HR operational tasks, as directed

Onboarding

• Assist in implementing and managing continuous communications and system setups for new hires, spanning from offer acceptance to the completion of the onboarding program
• Ensure equipment is provided upon start date
• Identify opportunities to innovate and improve onboarding processes
• Collect and audit new hire paperwork and ensure HRIS and payroll teams have all applicable documents prior to start date
• Coordinate directly with HRIS and payroll teams to ensure seamless transition from new hire set-up and processing to onboarding
• Prepare new hire resources/communications for day one orientation; conduct orientation sessions
• Ensure new hires have a comprehensive onboarding experience

Offboarding

• Follow termination processes according to voluntary or involuntary designation, always maintaining confidentiality and timeliness
• Prepare exit resources/communications
• Ensure equipment is returned upon departure
• Communicate departures to relevant parties, including HRIS and payroll teams for processing
• Answer questions, anticipate needs and ensure terminating employees have a comprehensive exit experience

Knowledge Management

• Support knowledge management efforts to ensure employees have direct access to resources, policies and guides
• Support upkeep of employee and People team SharePoint sites, providing self-service for general employee questions
• Identify process improvements to enhance team efficiency and effectiveness

Leaves of Absence

• Support employees through benefit-related questions and needs, in partnership with NA Benefits
• Facilitate leaves of absence, coordinating with employees, People Partners and benefit vendors, as applicable
• Learn and retain information related to relevant, state-specific benefits and laws that apply to People Support duties

Team Collaboration

• Serve as a part of a core team, supporting each other, including management, with all responsibilities and a variety of tasks
• Assist People team with additional responsibilities or projects, as requested
• Consistently execute deliverables on time, identifying and using resources appropriately and by following policies and communication protocols
• Build and maintain a network of credibility, trust, and confidence with stakeholders
• Allocate time to innovate within one’s role and/or participate in a mentor/mentee relationship to explore and advance career growth
• Engage and express interest in taking on new or challenging tasks

• At least 2 years of experience in People/HR or a related field
• BS/BA in a related discipline or equivalent combination of education and experience
• Interest in innovative HR practices in a professional services environment
• Effective written and verbal communication skills with strong attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Ability to quickly respond to inquiries with sound judgment
• Proactive cross-functional partnerships to work effectively with peers and partners throughout the whole organization
• Proficient in Microsoft Office tools such as Teams, Word, Excel, and PowerPoint

This hybrid role requires an in-office commitment of three days per week at our NYC location.  

Ogilvy celebrates its people. Fully. Enthusiastically. Unhesitatingly. We’ll empower you with the tools you’ll need to succeed. We’ll give you the autonomy to seek out new paths and better ways of doing things. We’ll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we’ll provide opportunities for you to do work of which you’ll be proud, with people you’ll be proud to call your teammates.