Non motor assessor (Pietermaritzburg)

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Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

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Old Mutual Insure is looking for Assessors in the Non Motor space .The role will effectively investigate, adjust and report on assigned claims, thus ensuring containment of all Non Motor claims spend on providing excellent service in setting a culture of best practice within mandated responsibility.

You would:

 

Process and Understand of Non-Motor claims terms & claim types.

• Should be aware of escalation metrics and approved channels.

• Analyzing a problem and formulating its solving approach

• Identifying signs and details indicating fraud

• Understanding of the non-motor claims policies, activities, and procedures in claims environment.

 

Understand and Follow the Claims Process

• Providing prompt & correct assessment.

• Explore alternatives available for claims assessing and settlement processes, moderation, building rates and service providers.

• Mapping client needs to company specified.

• Create collaborative relationships with internal and external process improvements designed to enhance the customer experience and value.

• Support implementing of new systems and processes

Delivering the Service to both internal and external stakeholders

• Actively follow service practices to determine the status of customer service and relations.

• Proactively identify customer solutions (process, product, systems) to address changing service requirements, ensure customer satisfaction

• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.

•  

Cost control and governance adherence

• Proactively ensure use of time, of resources, money, materials, or equipment is in line with policies and procedures.

• Comply with corporate governance policies, procedures, and standards.

• Operate within agreed mandates.

•  

Experience, knowledge & skills required.

• National Senior Certificate (NSC)

• Higher Certificate in Short- Term Insurance (NQF 5)

• 3- 5 years Non-Motor Claims Assessment experience,

• Certified and Accredited Fraud Examiner (ACFE),

• Valid South African Drivers Licence

Skills

Action Planning, Claims Management, Claims Settlement, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Oral Communications, Presenting Solutions

Competencies

Business InsightCollaboratesDecision QualityDrives ResultsEnsures AccountabilityFinancial AcumenInstills TrustManages Complexity

Education

NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date

26 May 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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