- Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner.
- Interface with multiple internal and external teams, to ensure timely and accurate resolution of all reported or identified network and system issues.
- Perform additional duties as assigned.
- Perform network and system troubleshooting to identify the root cause of a network outage quickly and accurately.
- Investigate outage logs and help determine root cause for service interruptions.
- Help prepare outage reports for NOCC Supervisor and/or NOCC Manager.
- Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages.
- Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders.
- Assist with training, onboarding, and mentoring of junior NOCC Technicians.
Qualifications
- LEVEL III
- Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required.
- Minimum 4 years related experience in specific area or equivalent.
- Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA or Gigabit Passive Optical Networks (G-PON).
- Understanding of router/switch from Adtran, Fujitsu, Cisco, Juniper, Nokia or Equivalent.
- Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages.
PREFERRED
- Some work experience in a Network Operations Control Center or as a technician installing testing and maintaining systems in the telephony and/or wireless industry preferred.
- Experience with IPv4 or IPv6 network and IP routing.
- Strong understanding of routing protocols such as OSP, BGP, ISIS
- Strong understanding of the OSI model
- Strong understanding of router/switch from Cisco, Juniper, Nokia or Equivalent
- Strong understanding of Gigabit Passive Optical Networks (G-PON) preferred.
- CCNA (Cisco), CCNP (Cisco) or NSR 1 (Nokia) NSR 2 (Nokia) etc. certification
Top Skills
What We Do
WHO Founded in 2006 and headquartered in Redmond, WA. Our Senior Leadership team has more than 137 years of combined experience in the Telecommunications and Software Industry. Inabia is built on family values and close-knit culture. This commitment extends to the relationships we build with both our employees and our business partnerships. As a Minority Certified business, we strive to positively impact society through technology, people, and innovation. WHAT For over a decade, we have been providing powerful IT and business solutions to individuals and businesses alike. Here at Inabia, we believe that our success reflects our clients’ success. HOW We are fortunate to be situated in a city where technology and innovation is not only appreciated; but part of day to day lives. We are a growing company that has adapted and evolved our approach, helping us to exceed the ever-changing needs and requirements of our clients. WHY We are a company that fosters and values relationships, as a result many of our clients have been with us from the start of our journey. We ensure that our partners have access to best-in-class professional support, management consulting and staffing services. We make sure our consultants are carefully screened and selected based on their experience. This process ensures that we meet or exceed the specific needs of our clients.
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