The Role
Monitor and manage CCTV systems and NVR/DVR infrastructure 24/7, diagnose and resolve first- and second-level CCTV and network issues, log and escalate incidents, coordinate field technicians, maintain asset inventory, run health checks and reports, and follow NOC SOPs and SLAs.
Summary Generated by Built In
Job Description: NOC Support Engineer – CCTV
Position Title: NOC Support Engineer – CCTV
Department: Network Operations Center (NOC)
Location: Andheri
Reports To: NOC Manager / Operations Lead
1. Role Overview
The NOC Support Engineer – CCTV is responsible for monitoring, managing, and troubleshooting CCTV networks and surveillance infrastructure in real-time. The role ensures system uptime, timely incident response, proactive maintenance, and endpoint health management while coordinating with on-ground field engineers and clients to ensure service continuity.
2. Key Responsibilities
Monitoring & Surveillance
- Monitor CCTV systems, health dashboards, NVR/DVR feeds, and network alerts 24/7.
- Track status of all devices including cameras, servers, storage, and network equipment.
- Respond to system-generated alarms promptly.
Incident Management
- Diagnose and resolve first-level and second-level technical issues related to CCTV, network connectivity, NVR/DVR failures, and video retention issues.
- Escalate unresolved issues to senior engineers or field teams as per SOP.
- Log incidents in the ticketing system and ensure timely closure.
Network & CCTV System Support
- Perform health checks on CCTV endpoints, bandwidth, storage utilization, and video quality.
- Troubleshoot IP camera issues, power supply failures, PoE switch problems, and configuration errors.
- Assist with firmware updates, camera resets, and basic configuration tasks.
Coordination & Communication
- Coordinate with field technicians for on-site support and maintenance.
- Provide detailed incident reports to management and clients.
- Ensure communication throughout the ticket lifecycle.
Documentation & Reporting
- Maintain updated asset inventory for CCTV devices.
- Prepare daily/weekly system performance and downtime reports.
- Update knowledge base articles and troubleshooting guides.
Compliance & SOP Adherence
- Follow SLA, escalation matrix, and NOC operational guidelines.
- Ensure CCTV data integrity, security compliance, and retention policies.
3. Required Skills & Qualifications
Technical Skills
- Hands-on knowledge of CCTV systems: IP cameras, analog cameras, NVRs, DVRs.
- Understanding of networking: IP addressing, routing basics, switching, VLANs, PoE.
- Experience with monitoring tools (VMS, NOC dashboards, SNMP-based tools).
- Good understanding of storage systems (NAS/SAN preferred).
- Familiarity with CCTV brands (Hikvision, Dahua, Honeywell, CP Plus, Axis, etc.).
Soft Skills
- Strong analytical and problem-solving skills.
- Excellent communication and coordination abilities.
- Ability to work in shifts (24/7 environment).
- Attention to detail and ability to work under pressure.
4. Educational & Professional Requirements
- Diploma/BE/BTech in Electronics, IT, Computer Science, or related field.
- 1–3 years of experience in CCTV/NOC/network support roles.
- Preferred Certifications: CCNA, CCTV/VMS vendor certifications, NOC/Network Monitoring Tools training.
5. Key Performance Indicators (KPIs)
- Incident response time
- SLA adherence
- System uptime percentage
- Ticket closure rate
- Accuracy of reporting and documentation
Skills Required
- Hands-on knowledge of CCTV systems (IP cameras, analog cameras, NVRs, DVRs)
- Understanding of networking: IP addressing, routing basics, switching, VLANs, PoE
- Experience with monitoring tools (VMS, NOC dashboards, SNMP-based tools)
- Good understanding of storage systems (NAS/SAN)
- Familiarity with CCTV brands (Hikvision, Dahua, Honeywell, CP Plus, Axis)
- Diploma/BE/BTech in Electronics, IT, Computer Science, or related field
- 1-3 years of experience in CCTV/NOC/network support roles
- Ability to work in shifts (24/7 environment) and strong communication/coordination skills
- Preferred certifications: CCNA, CCTV/VMS vendor certifications, NOC/Network Monitoring Tools training
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Station Satcom is a global satellite communications provider specializing in delivering reliable connectivity across land, sea, and air. With over 25 years of expertise, they offer integrated solutions in maritime connectivity, Vessel IT, and cybersecurity. The company supports a diverse range of industries, including maritime, defense, offshore energy, logistics, aviation, and enterprise, ensuring seamless communication even in the most remote locations.
