About EdgeUno
EdgeUno is a US-based technology infrastructure company headquartered in Miami, with a strong operational presence across Latin America, including Colombia, Brazil, Argentina, Peru, and Ecuador. We enable digital businesses to scale with high performance and reliability by providing connectivity, IP Transit, private networks, data center, bare metal, and cloud solutions to ISPs, hyperscalers, content providers, and global technology companies. Through our own infrastructure platform and strategic interconnection with major global hubs, we deliver low latency, security, and operational resilience across the Americas and beyond.
Role Overview
The NOC Support Analyst works closely with the Network Team to monitor telecommunication networks, computer systems, and servers while supporting customers and addressing their needs. The role is essential to maintaining uninterrupted network availability and ensuring business continuity. This position plays a key role in EdgeUno’s customer-obsession mindset, contributing directly to improved customer experience.
Core Responsibilities
• Monitor devices and systems using network management tools
• Diagnose and troubleshoot customer issues to determine next steps
• Update network documentation and monitoring system configurations
• Open and manage tickets with stakeholders following escalation procedures
• Track and document defects and resolutions in detail within designated systems
• Handle calls and requests through the ticketing system in English and Portuguese
• Collaborate with the Network Engineering Team on configurations and updates
• Work on-site during assigned shift hours
Requirements
• English level above B2
• CCNA, JNCIA, or internal certification
• Minimum 1 year of experience with business networks
• Strong interpersonal and communication skills
• Ability to work independently and within shift schedules
• Composure and customer focus in high-pressure situations
• Strong learning mindset and problem-solving orientation
What We Offer
• Competitive compensation package
• High-quality healthcare and additional benefits
• Training and development opportunities for career growth
• A collaborative and trust-driven environment where ideas are valued and partnerships are encouraged
Note: Please submit your resume in English.
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What We Do
EdgeUno: Your Key to LATAM! Welcome to EdgeUno, where we're pioneering the next era of digital empowerment and connectivity. As a dynamic leader in the tech landscape, we're committed to redefining how you experience the internet in Latin America and beyond. 🚀 Unleashing Innovation: With our innovative mindset, we're reshaping the connectivity landscape. We're not just providers; we're enablers of seamless experiences that empower businesses and individuals. 💡 Cutting-Edge Data Centers: Our network of 50+ modern data centers sets the stage for unparalleled performance. These hubs of innovation serve as the backbone of high-speed, low-latency connectivity. 🌐 Global Connectivity: We're not bound by borders – our best-connected network spans continents, ensuring your content reaches audiences worldwide, effortlessly. 🎮 Gaming & Streaming Excellence: Whether you're a passionate gamer or content creator, EdgeUno is your partner in delivering smooth, immersive experiences that captivate and engage. 🔗 Simplified Cloud Deployment: Seamlessly deploy your cloud applications and services, thanks to our advanced infrastructure that makes complexity disappear. Join us in this journey as we revolutionize digital experiences, spark innovation, and pave the way for a connected world that knows no boundaries. Your online adventure begins with EdgeUno. 🌎🌟 #EdgeUno #Connectivity #Innovation #DigitalEmpowerment #FutureTech #as7195
