As a NOC & SOC Analyst within our Managed Services team, you’ll play a critical role in maintaining the health and security of customer environments. You will act as the first line of defense, responding swiftly to issues and incidents, gathering key context, and ensuring resolutions through defined processes and escalations. This is a 24/7 operations role requiring a proactive mindset and strong technical foundations.
Key Responsibilities
- Serve as the first responder on relevant communication channels, adhering to defined SLA timelines.
- Gather key information for efficient incident resolution (Account ID, priority expectations, ETA, etc.).
- Execute playbook-based incident handling and response for operational and security events.
- Proactively identify incidents through monitoring tools and logs, minimizing impact through early action.
- Escalate incidents to technical experts across cloud, cybersecurity, monitoring, or other relevant domains.
Take full ownership of the incident lifecycle, ensuring timely updates, resolution, and closure
RequirementsRequirements
- Availability for 24/7 shift work (including nights, weekends, and holidays) – Must
- Proficiency in Linux and Windows operating systems – Must
- Excellent English communication skills, both written and spoken – Must
- Scripting knowledge (e.g., Bash, PowerShell, Python) – Advantage
- Familiarity with cloud platforms (AWS, Azure, GCP) – Advantage
- Understanding of networking concepts (IP, DNS, DHCP, VPN) – Advantage
Skills Required
- Availability for 24/7 shift work
- Proficiency in Linux and Windows operating systems
- Excellent English communication skills
- Scripting knowledge (e.g., Bash, PowerShell, Python)
- Familiarity with cloud platforms (AWS, Azure, GCP)
- Understanding of networking concepts (IP, DNS, DHCP, VPN)
What We Do
Commit is a global tech services company with offices in Israel, US, Canada, UK, and Europe. The company was founded in 2005 and has over 700 multi-disciplinary innovation experts who serve a broad range of companies, from small startups to large enterprises in multiple business sectors. Commit specializes in advanced technologies and applications with dedicated practices in Cloud, GenAI, Software, IoT, Big Data, Cyber, Collaboration, Data center migration projects, and more. Commit offers innovative, end-to-end technology solutions by developing custom software and IoT platforms for clients looking to build their next-gen products within the modern ICT world. Commit’s complete and comprehensive engineering powerhouse of resources, and proprietary Flexible R&D methodology helps transform its clients’ technology visions into high-quality products while reducing costs and improving time-to-market.
