Job Description
BAE Systems is looking for a technical hands-on Network Operations Center (NOC) Program Manager to support our customer in Bluemont, VA. This position will supervise contract staff on the NOC that provides monitoring and alerting of the FEMA network.
JOB SUMMARY
Staff will use tools to monitor the network and show network strength and any occurrences of network problems and/or breaks.
His/her role also involves making sure that new employees are brought up to speed, and that they fully understand the basics and core aspect of the NOC policies and procedures.
He/she also organizes necessary training and seminars that help new staff grow and enable the department to develop and be in tune with current trends in the industry.
The network operations manager serves as a communication link between the NOC and the customer.
In this highly visible and important role, the NOC Manager is responsible for managing a team of technicians. This role works closely with government staff and subcontractor staff to ensure the constant monitoring of the FEMA network and ensure the NOC team alerts the proper authority when outages occur. The ideal candidate will have a continual service improvement focus and must be able to provide measurements of key performance indicators and critical success factors.
Responsibilities:

• This position will need to be at the customer site in Bluemont Virginia one day a week.
• Work with FEMA NOC management to schedule contractor support and ensure sufficient coverage.
• Ensure all contract deliverables are generated and provided to the customer on time.
• Ensuring staff are properly trained, and work with staff to refresh skills when needed.
• Implements appropriate controls and quality assurance; ensures adherence to FEMA processes and procedures, consistent and efficient trouble resolution, error reduction, and continuous process improvement.
• Ability to motivate and mobilize a team around shared goals.
• Demonstrated ability to influence and consult (providing options with benefits, risks and challenges) while providing thought leadership to stakeholders in solving process and/or technical problems
• Demonstrated ability to work successfully in a fast-paced and changing environment
• Provide leadership for Technical Support Analysts at all levels including daily supervision, coaching, performance management and development.
• Oversee and act as an escalation point for all IT requests, incidents and vendor management.
• Ensure that decisions made to improve the overall support experience of the Network Operations Center are continually carried through.
• Solve problems, make decisions and collaborate with other members of the leadership team on a daily basis relative to NOC responsibilities.
• Provide data and reporting of KPI's and trends to the IT department and other business partners on a regular schedule or as needed.
• Help train NOC staff on operational procedures and troubleshooting techniques.

Required Education, Experience, & Skills

• 5+ years of proven experience in NOC or a similar technical Management role
• Attention to detail and commitment to high quality/error free deliverables.
• Excellent communication skills both verbal and written.

• Highly self-motivated with excellent interpersonal and collaborative skills

Preferred Education, Experience, & Skills

• PMP certification
• Bachelor's in Computer Science, Information Systems or an Information Technology- intensive discipline

Pay Information
Full-Time Salary Range: $109120 - $185460
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.