About Sopra Steria
Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.
Responsibilities
Active Monitoring: Using tools like Centreon Solar Winds or Nagios to track network and Infrastructure health.
Incident Management: Detecting, analyzing, and resolving network, server, and application issues
Vendor management: Coordinating with ISP for link issues.
Escalation: Routing critical, unresolved issues to specialized teams, ensuring swift resolution.
Documentation: Maintaining detailed logs of incidents, troubleshooting steps, and standard operating procedures
Skills and Qualifications
Technical Knowledge: Understanding of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF) and infrastructure (LAN/WAN, firewalls, VPNs). Windows operating systems, computer hardware and software applications
Problem-solving skills: The ability to effectively troubleshoot complex issues, diagnose problems, and find efficient solutions.
Organizational skills: The ability to manage multiple tasks, maintain accurate records, and manage technology inventories.
Teamwork and independence: The capability to work both independently and collaboratively as part of a technical team.
Soft Skills: Strong problem-solving, communication, and ability to work in 24/7 rotational shifts.
Total Experience Expected: 01-02 years
QualificationsBachelor degree
Additional InformationPerson should be willing to work in 24/7 rotational shifts.
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
Skills Required
- Experience with monitoring tools (Centreon, SolarWinds, Nagios)
- Incident detection, analysis, and resolution for network, server, and application issues
- Vendor coordination (ISP link management)
- Escalation of critical unresolved issues to specialized teams
- Maintain documentation: incident logs, troubleshooting steps, SOPs
- Understanding of networking protocols: TCP/IP, DNS, DHCP, BGP, OSPF
- Knowledge of infrastructure: LAN/WAN, firewalls, VPNs
- Familiarity with Windows operating systems and computer hardware/software
- Strong problem-solving and troubleshooting skills
- Organizational skills and ability to manage multiple tasks and inventories
- Ability to work independently and as part of a technical team
- Strong communication skills and ability to work 24/7 rotational shifts
- 1-2 years total experience
- Bachelor degree
What We Do
Sopra Steria, a major Tech player in Europe with 56,000 employees in nearly 30 countries, is recognised for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2023, the Group generated revenues of €5.8 billion. The world is how we shape it
