NOC Manager

About Us 

EdgeUno: Your Key to LATAM! 

At EdgeUno, we are pioneering the next era of digital empowerment and connectivity. With 50+ modern data centers across Latin America, we provide high-performance infrastructure, low-latency connectivity, and seamless cloud deployment. From powering gaming and streaming experiences to enabling enterprises and ISPs, our best-connected network spans continents to deliver innovation without borders. Join us in revolutionizing digital experiences and shaping the future of connectivity. 

Job Description

We are seeking a highly motivated and experienced NOC Manager to lead our Network Operations Center team. This role is critical to ensuring efficient 24x7x365 operations, overseeing network monitoring, customer support, and incident management while driving continuous improvement for service excellence. 

The ideal candidate brings strong technical expertise, proven leadership in operational environments, and a customer-first mindset. You will inspire and develop a high-performing team while working closely with engineering, IT, and product teams to ensure seamless service delivery across EdgeUno’s network. 

Core Responsibilities

• Lead, motivate, and develop the NOC team, ensuring engagement, growth, and high performance. 

• Manage daily network monitoring operations, ensuring swift detection and resolution of issues to minimize client impact. 

• Act as Tier-2/Tier-3 escalation point for critical issues and ensure satisfactory resolution. 

• Develop and implement customer support strategies that enhance satisfaction and loyalty. 

• Collaborate with internal teams (engineering, IT, product) to ensure seamless and innovative service delivery. 

• Create and maintain Standard Operating Procedures (SOPs) for consistency and quality. 

• Define and monitor KPIs to measure operations effectiveness and drive continuous improvement. 

• Analyze performance metrics and incident reports to identify trends and proactively address problem areas. 

• Ensure compliance of support operations with internal security policies and telecommunications industry regulations. 

• Conduct regular team training on customer support, new technologies, and industry best practices. 

Requirements

• Bachelor’s degree in Telecommunications, Computer Science, IT, Engineering, or related field. MBA or a postgraduate degree is a plus. 

• 8+ years of professional experience, with at least 5+ years in network operations and customer support within telecom/ISP environments. 

• 7+ years of leadership/management experience in a 24x7x365 operations environment. 

• Strong knowledge of network infrastructure and telecommunications technologies (Juniper, Cisco, Arista preferred). 

• Proven ability to manage operations, people, and customer-facing responsibilities effectively. 

• Familiarity with network monitoring tools and CRM systems is highly desirable. 

• Excellent leadership and conflict resolution skills. 

• Strong analytical and problem-solving abilities. 

• Excellent verbal and written communication skills in English (B2+ minimum). Spanish is a strong plus. 

• Ability to work under pressure and manage multiple priorities in a fast-paced, high-visibility environment. 

What We Offer

At EdgeUno, we offer a competitive compensation package, training and development opportunities, and a collaborative environment where you’ll be part of a technical team committed to operational excellence. We work with purpose
to deliver the infrastructure that powers cloud, gaming, streaming, and enterprise expansion in Latin America. Come build the backbone of the internet with us. 

Note 

Please submit your resume in English. Resumes in other languages may not be considered.