We are looking for a skilled NOC Engineer to monitor, maintain, and support our IT and network infrastructure. The ideal candidate will ensure high system availability, quickly resolve incidents, and support continuous improvement of infrastructure performance and stability.
Key ResponsibilitiesMonitor and maintain network and IT infrastructure to ensure high availability and performance.
Troubleshoot and resolve system, server, and network issues in a timely manner.
Manage and support Microsoft infrastructure including Active Directory (AD), DNS, DHCP, and IIS.
Configure, maintain, and support network devices and security tools.
Perform incident handling, root cause analysis, and escalation where required.
Maintain accurate documentation for systems, configurations, incidents, and resolutions.
Support infrastructure upgrades, enhancements, and IT projects.
Collaborate with internal IT teams to improve overall system reliability and security.
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Minimum 2+ years of experience in NOC, network support, or IT infrastructure roles.
Hands-on experience with Microsoft Windows Server environment and core services (AD, DNS, DHCP, IIS).
Good understanding of networking fundamentals (TCP/IP, routing, switching, VPNs).
Experience with monitoring and alerting tools.
Strong system administration and troubleshooting skills.
Excellent communication and teamwork abilities.
Fluency in Arabic is required.
NOC Operations & Incident Management
Network Monitoring & Troubleshooting
Windows Server Administration
Active Directory, DNS, DHCP, IIS
Basic Networking & IT Security
Documentation & Reporting
8-hour shifts on a rotational schedule
Air ticket provided by the company
Family status covered (spouse + up to 2 family members)
Medical insurance provided (family coverage up to 2 dependents)
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 2+ years of experience in NOC, network support, or IT infrastructure roles.
- Hands-on experience with Microsoft Windows Server environment and core services (Active Directory, DNS, DHCP, IIS).
- Good understanding of networking fundamentals (TCP/IP, routing, switching, VPNs).
- Experience with monitoring and alerting tools.
- Experience configuring, maintaining, and supporting network devices and security tools.
- Strong system administration and troubleshooting skills.
- Excellent communication and teamwork abilities.
- Fluency in Arabic.
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What We Do
ProspeX CRM is an AI-powered customer relationship management platform designed to simplify sales, marketing, and customer management for small businesses. Built to reduce manual effort, it helps teams efficiently manage leads, relationships, and sales workflows through AI automation. Its primary mission is to provide smart, affordable tools that empower small businesses to thrive in a competitive market.
