We harness ISP technology in a way that delivers both speed and reliability – consistently. As an Internet Services Provider licensed by ITPC MOC (Ministry of Communication) that has operated since 2009 we’ve built up a reputation that today, proudly proceeds us – boasting a growing client base of businesses whose existence relies upon the service that we provide
Job DescriptionJob Description Support the Network/Solution Architects by monitoring, supporting, configuring, implementing, testing, and documenting network management solutions in line with the Network .
•Fault Alarm Management
•Issuance of trouble tickets and SMS notifications regarding service-affecting faults to concerned personnel.
•Make various reports based on network KPI.
•Route Cause Analysis of different incidents.
•Complete monitoring of all the routes and trunks on the same network and other operators, for an efficient management of the subscriber traffic.
•Follow up different types of work orders based on network modifications.
QualificationsEducational Qualifications:
Bachelor Degree of Software Engineering or Communication Engineer.
Experience:
1- 1 year experience in telecom industry.
2- Good experience with Monitoring tools (PRTG , Zabbix and EMCO).
3- Good experience with wireless links configuration and troubleshooting (Mikrotik , Airfiber and Mimosa).
4- Good knowldge with Netowrk routing protocols (OSPF , BGP , IS-IS , Static).
5- Good knowldge with Netowrk trouble shooting.
6- Good communication skills with the customers and Teams.
Additional InformationThe jobs in this level are responsible for handling day to day sales Operation activities in an efficient and timely manner whilst achieving high level of customer satisfaction. The jobs are also responsible for having direct interaction with current business customers making enquiries or seeking information on products and/or services.
Skills Required
- Bachelor's degree in Software Engineering or Communications Engineering
- At least 1 year of experience in the telecommunications industry
- Experience with PRTG, Zabbix, and EMCO monitoring tools
- Experience configuring and troubleshooting MikroTik, AirFiber, and Mimosa wireless links
- Knowledge of OSPF, BGP, IS-IS, and static routing protocols
- Network troubleshooting knowledge
- Good communication skills with customers and teams
What We Do
Awal is an Internet service provider offering business customers connectivity designed for consistent speed and reliability. Its company profile says it is licensed by Iraq’s Ministry of Communication and has operated since 2009, serving a growing base of businesses that depend on its services. Awal Telecom also describes itself as an internet and ICT provider, delivering tailored ISP solutions to enterprises across Iraq.
