Job Description:
At EdgeUno, we are looking for a hands-on NOC Analyst to join our Network Operations Center (NOC) team and help monitor and support our telecommunications infrastructure across Latin America. The ideal candidate is someone who thrives on solving network-related issues, has foundational knowledge in network operations, and is passionate about delivering outstanding customer support.
This role is key to ensuring network uptime and enhancing customer satisfaction. You will work closely with our engineering teams and clients, using tools like Zabbix, LibreNMS, and Grafana to detect, troubleshoot, and resolve incidents efficiently. Fluency in English is required, and Portuguese is considered a plus.
Core Responsibilities:
- Monitor network devices and systems using tools like Zabbix, LibreNMS, and Grafana.
- Diagnose and troubleshoot network issues, escalating when necessary.
- Open, manage, and follow up on tickets with internal and external stakeholders.
- Maintain accurate documentation of network configurations and incident resolutions.
- Respond to customer inquiries via calls and tickets in English.
- Collaborate with the Network Engineering Team on network configurations and improvements.
- Participate in special projects across the Network, SRE, and Cloud teams.
- Work from the office in rotating shift hours.
Requirements:
- Fluent English (mandatory).
- CCNA, JNCIA, or other network certification OR previous experience in a NOC or similar technical support environment.
- Strong interpersonal and communication skills.
- Ability to work independently and handle shift-based schedules.
- Customer-focused mindset, especially under pressure.
- Eagerness to learn and continuously grow in the networking field.
Preferred Qualifications:
- Experience with network monitoring systems (Zabbix, LibreNMS, Grafana).
- Portuguese language skills (a plus).
- Ongoing technical education in networking or a related area.
What We Offer
At EdgeUno, we offer a competitive compensation package, training and development opportunities, and a collaborative environment where you’ll be part of a technical team committed to operational excellence. We work with purpose
to deliver the infrastructure that powers cloud, gaming, streaming, and enterprise expansion in Latin America. Come build the backbone of the internet with us.
Note: Please submit your resume in English. Resumes in other languages may not be considered.
Top Skills
What We Do
EdgeUno: Your Key to LATAM!
Welcome to EdgeUno, where we're pioneering the next era of digital empowerment and connectivity. As a dynamic leader in the tech landscape, we're committed to redefining how you experience the internet in Latin America and beyond.
🚀 Unleashing Innovation: With our innovative mindset, we're reshaping the connectivity landscape. We're not just providers; we're enablers of seamless experiences that empower businesses and individuals.
💡 Cutting-Edge Data Centers: Our network of 50+ modern data centers sets the stage for unparalleled performance. These hubs of innovation serve as the backbone of high-speed, low-latency connectivity.
🌐 Global Connectivity: We're not bound by borders – our best-connected network spans continents, ensuring your content reaches audiences worldwide, effortlessly.
🎮 Gaming & Streaming Excellence: Whether you're a passionate gamer or content creator, EdgeUno is your partner in delivering smooth, immersive experiences that captivate and engage.
🔗 Simplified Cloud Deployment: Seamlessly deploy your cloud applications and services, thanks to our advanced infrastructure that makes complexity disappear.
Join us in this journey as we revolutionize digital experiences, spark innovation, and pave the way for a connected world that knows no boundaries. Your online adventure begins with EdgeUno. 🌎🌟
#EdgeUno #Connectivity #Innovation #DigitalEmpowerment #FutureTech #as7195
