Tao Group Hospitality offers competitive benefits for all full-time team members such as:
Medical, Dental, and Vision Coverage
401(k) Retirement Program with Employer Match
Life and Disability Insurance Plans
Ancillary Insurance Plans
Employee Assistance Program
Fertility & Family Forming Support and Resources
Pet Insurance
Employee Discounts
TAO Savings Marketplace
Time off and much more!
The position of Operations Manager shares the responsibility of overseeing the venue regarding staff, fiscal management, reporting, sales goals, inter-office communications. Must uphold company policies and procedures always. The Operations Manager assists in recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. Additionally, the Operations Manager answers patrons' questions, addresses and resolves any complaints, and is responsible for inspecting the venue, inside and outside, for cleanliness, compliance and overall appearance.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
Continually strive to develop staff in all areas of managerial and professional development
Assist with recruitment and training of staff (training, developing, testing, and coaching)
Assist in creating sales goals
Build and promote teamwork through proactive interaction
Accommodate and anticipate guests needs
Accurately forecast staffing needs to ensure optimum customer service
Ensure all service standards meet Tao Group Hospitality guidelines
Ensure that private events, catering, and banquets are successfully executed
Control cash and other receipts by adhering to cash handling procedures
Prepare all required paperwork, including forms, reports and schedules
Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs
Ensure that all products are received in accordance with the venues receiving policies and procedures
Assist and conduct conflict resolution, corrective actions and coaching
Oversee and ensure that employee performance appraisals are completed in a timely manner
Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirements
Ensure nightly and/or weekly opening and closing side duties are followed
Fill in where needed to ensure guest service standards and efficient operations, including opening and closing duties
Provide administrative support
Assist and/ or completes additional tasks as assigned
EDUCATION/WORKING KNOWLEDGE:
High School Diploma or equivalent required
College degree preferred
Minimum of three to five (3-5) years’ experience in entertainment industry working in a high-volume hospitality environment
Proof of eligibility to work in the United States
21+ years of age
Maintain a professional, neat and well-groomed appearance adhering to the Company standards
Possession of/or ability to possess valid working card as required by state/city and venue
Proficient in Windows Microsoft Office
Knowledge of POS and back-office reporting systems
Knowledge of profitability analysis and budgeting, cost of sales, payroll management
Knowledge of nightclub operations and beverage service
Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product
Knowledge of special events and banquets
Knowledge of state and local laws as it applies to liquor, labor, and health code regulations
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE:
The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
Ability to write, read, and verbally communicate
Must have strong problem-solving skills
Excellent written and verbal communication skills required
Ability to work under pressure and meet deadlines
Must have good positive energy throughout the day
Must be able to read the computer monitors and print legibly
Must be able to sit and/or stand for extended periods of time
Must be able to move quickly through work and set the pace in the office
Must be able to push and lift up to 75 lbs. with or without assistance
Small to Medium office environment
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
5-25% Local Travel (United States)
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain a high level of confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment
Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. The company operates branded locations across the globe, featuring a collection of widely recognized hospitality brands including TAO, OMNIA, Marquee, LAVO, Beauty & Essex, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, KOMA, Avenue, Fleur Room, JEWEL, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors. With over 25 years of industry experience, Tao Group Hospitality consistently sets the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core. The company strives to exceed expectations and continually reinvent the future of hospitality through its owned operations as well as joint venture and managed properties.
Skills Required
- High school diploma or equivalent
- Three to five years of experience in the entertainment industry within a high-volume hospitality environment
- Proof of eligibility to work in the United States
- At least 21 years of age
- Professional, neat, and well-groomed appearance
- Possession of or ability to obtain a valid working card as required by the applicable state, city, and venue
- Proficiency in Windows Microsoft Office
- Knowledge of POS and back-office reporting systems
- Knowledge of profitability analysis, budgeting, cost of sales, and payroll management
- Knowledge of nightclub operations and beverage service
- Knowledge of purchasing, receiving, inventory, and bar product cost controls
- Knowledge of special events and banquets
- Knowledge of liquor, labor, and health code regulations
- Strong problem-solving skills
- Excellent written and verbal communication skills
- Ability to work under pressure, meet deadlines, and handle a fast-paced environment
- Ability to push and lift up to 75 pounds with or without assistance
- College degree
What We Do
TGH Employees LLC, doing business as TAO Group Hospitality, is a hospitality company operating restaurants, cocktail lounges, nightlife venues, and entertainment brands. Its portfolio includes recognized concepts such as TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, and Avenue. Public business records classify the company in accommodation and food services, reflecting its focus on dining, nightlife, and related guest experiences across its branded venues.
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