What You'll Be Doing
Contact Center as a Service (CCaaS) software management and domain experience.
2+ years of Cognigy, Omilia or Kore.AI AI development
NICE CXone and CXone Studio Experience is helpful
Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET, Java Script
Code and test projects.
Deliver high-quality software on time.
Attend meetings and training as required.
Work with system analysis and project management for the successful completion of a project.
4+ years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)
5+ years Java Script experience
What You Bring to the Role
Bachelor’s degree in computer science, IT, or engineering preferred.
3 or more years’ experience in CCaaS and/or UC environments.
3 years of professional experience building and shipping ML or NLP systems, including focus on LLM based or Generative AI solutions.
3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
Expert Python and strong software engineering fundamentals (data structures, algorithms, testing, CI/CD, Git, containers).
Hands on with modern ML/LLM tooling like (PyTorch or TensorFlow; LangChain, LangGraph, vector databases such as Pinecone, Azure AI Search, FAISS) and AI Agents.
Experience with enterprise level CCaaS architecture for complex business needs.
Network infrastructure experience.
Team Player and the ability to mentor team members
Desire to work in a fast-paced environment.
#LI-IG1
Skills Required
- Bachelor's degree in computer science, IT, or engineering
- 2+ years of Cognigy, Omilia or Kore.AI AI development
- 4+ years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)
- 5+ years Java Script experience
- 3 years of professional experience building and shipping ML or NLP systems
- Expert Python knowledge
- 3 or more years' experience in CCaaS and/or UC environments
- Network infrastructure experience
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
