Nokia NI Fixed networks Customer Engineer provides professional services for design, integration, migration, upgrade and optimization of complex FN, IP/Optical integration and transport network operation. While the initial projects will be Fixed Networking related, as part of the Network Infrastructure Customer Engineering team, the NI Customer Engineers will have the opportunity to cross-train and work on IP Networking and Optical Networking technology projects. As a Customer Engineer, you will be expected to and will have the opportunity to continuously upskill on emerging AI automation tools, building and utilizing AI agents to innovate workflows and accelerate productivity.
Network Design & Architecture: Develop and optimize network architectures and service designs, ensuring the best solutions to support customer requirements.
Integration, Migration & Upgrades: Deliver network integration, migration, and upgrade services for network elements and network management solutions.
Testing & Validation: Conduct comprehensive testing, including network readiness and customer acceptance tests, and troubleshooting issues in various stages of deployment. Determine acceptance test strategies, develop, and execute overall test plans.
Optimization & Assessment: Audit and assess networks against customer service requirements and best practices, providing recommendations to optimize network operations, performance, scalability, manageability, and security.
Customer Engagement & Support: Serve as a primary technical contact for customers, providing expert consultation, diagnosing and resolving complex technical issues, and instructing customers on system operation and maintenance.
Documentation & Reporting: Author customized deployment design documents, migration, operational documentation, and technical statements of work. Provide regular project progress reports and communicate insights to stakeholders.
Training & Knowledge Transfer: Develop and deliver appropriate training materials and workshops to enhance customer understanding and experience with Nokia products and solutions.
Strategic Collaboration: Work closely with customers, internal technical teams, solutions and marketing groups, and Product Line Management to enhance professional services delivery, influence product placement, and drive feature improvements for reliability, availability, and serviceability.
Relationship Management: Develop and maintain strong relationships with customer's technical and management teams.
Project Management Support: Provide support to global services tendering teams on evaluating professional services requests and collaborate with Project Managers and Sales Engineers to deliver services.
Flexibility: maintenance window work and occasional travel to customer premises are expected to support critical network events and project delivery.
Four-year Bachelor’s degree in Computer Science, Computer Engineering, Telecommunication, with a minimum of five years of experience a telecom communications equipment vendor or service provider in designing, integrating, monitoring, and troubleshooting optics networks.
Nokia NRSII certification, Nokia SRA, Cisco CCIE, and/or Juniper JNCIE or equivalent certification preferred.
Experience configuring, provisioning or troubleshooting Access Technologies (XGS-PON, SDAN) using CLI or GUI on the devices.
Experience with SDAN / NETCONF / YANG / REST API with Strong knowledge in Access Technologies (GPON, XGS, 25G, Layer2) and Home Wifi
Exposure to Key cloak, Index search, RabbitMQ, Kafka
Exposure to IP/MPLS fundamentals. Scripting experience (Python, C, Bash, Shell, XML, Perl, Javascript, HTTP/s, SOAP, RESTful protocols).
Knowledge in Layer3, MPLS, and ERPS , IPTV video and SIP voice service delivery
Nokia products hands-on experience is preferred
Multi-vendor OSS integration experience and understanding of network management systems and performance monitoring tools.
Using AI tools like copilot, Cursor etc.,
Strong skills with Linux/Unix, Solaris, Red Hat, CentOS., hypervisor technology (KVM, ESXi) and good In-depth knowledge on Kubernetes and Docker / container
Working knowledge on various public/private cloud environments like OpenShift, AWS, GCP.
Demonstrated excellent written and verbal communication skills in English.
Strong interpersonal, communication, and presentation skills.
Energetic, results-oriented, inventive, and eager to learn with a "Make it happen" attitude.
Flexible to work as per customer and project needs
Note: Only Resumes in English will be considered
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
Skills Required
- Bachelor's degree in Computer Science, Computer Engineering, or Telecommunication
- Minimum of five years' experience at a telecom vendor or service provider in designing, integrating, monitoring, and troubleshooting optical networks
- Experience configuring, provisioning or troubleshooting Access Technologies (XGS-PON, SDAN) via CLI/GUI
- Experience with SDAN, NETCONF, YANG and REST APIs; strong knowledge of GPON, XGS, 25G, Layer2 and Home WiFi
- Exposure to Keycloak, index search technologies, RabbitMQ and Kafka
- Familiarity with IP/MPLS fundamentals
- Scripting experience: Python, C, Bash/Shell, XML, Perl, JavaScript and working knowledge of HTTP/s, SOAP, RESTful protocols
- Knowledge of Layer3, MPLS, ERPS, IPTV video and SIP voice service delivery
- Multi-vendor OSS integration experience and understanding of network management and performance monitoring tools
- Hands-on skills with Linux/Unix, Solaris, Red Hat, CentOS
- Hypervisor experience (KVM, ESXi) and in-depth knowledge of Kubernetes and Docker/container technologies
- Working knowledge of public/private cloud environments such as OpenShift, AWS, GCP
- Strong written and verbal English communication, interpersonal and presentation skills
- Ability to work maintenance windows and travel occasionally to customer premises
- Nokia products hands-on experience and certifications (Nokia NRSII, Nokia SRA, Cisco CCIE, Juniper JNCIE) preferred
Nokia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.
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Equity Value & Accessibility — Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
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Healthcare Strength — Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
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Parental & Family Support — A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.
Nokia Insights
What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
