Because of our commitment to customer satisfaction, Bridgehead IT has grown into an industry leader. We are actively seeking a personable, passionate, and highly driven individual for the Nextgen Administrator position.
Position Summary:
We are looking for a Nextgen Administrator with NextGen EHR/EMR experience to provide expert-level technical support in a healthcare IT environment. This role will be responsible for resolving desktop, application, and system issues while ensuring seamless system functionality. The ideal candidate is highly skilled in troubleshooting and will work out of a ticketing system to manage, prioritize, and resolve user requests efficiently.
Key Responsibilities:
· Provide advanced desktop support for hardware, software, and peripherals in a healthcare setting.
· Troubleshoot and resolve NextGen EHR/EMR issues, including system performance, access problems, and application errors.
· Work out of a ticketing system to document, prioritize, and resolve support requests in a timely manner.
· Assist in the deployment and management of software updates, patches, and configurations for NextGen and related applications.
· Assist with EHR workflow optimizations, ensuring clinical staff can efficiently use the system.
· Ensure compliance with HIPAA regulations and healthcare IT security policies.
· Troubleshoot and maintain Windows OS, Active Directory, Office 365, and networked devices.
· Maintain detailed documentation of troubleshooting steps, resolutions, and common issues.
· Train and support end users, ensuring they understand and effectively use NextGen and other IT systems.
· Collaborate with internal IT teams to enhance system reliability and user experience.
· Provide escalation support and mentor junior technicians.
Skills and Qualifications:
· 5+ years of IT desktop support experience, with at least 2+ years supporting NextGen EHR/EMR.
· Experience working in a ticketing system (e.g., ConnectWise, ServiceNow, Zendesk, or similar).
· Proficiency in Windows OS, networking, and Active Directory administration.
· Strong knowledge of NextGen configurations, templates, and troubleshooting methodologies.
· Understanding of HIPAA compliance, security best practices, and healthcare IT standards.
· Strong problem-solving skills and ability to communicate effectively with both technical and non-technical users.
· Ability to manage multiple priorities, work independently, and escalate complex issues when necessary.
· Relevant industry certifications (CompTIA A+, Network+, Microsoft) are a plus.
· Experience working with ticketing systems for issue tracking and resolution.
· Ability to participate in an on-call rotation for after-hours support.
Employment Qualifications:
- Must be legally authorized to work in the U.S. without sponsorship.
Bridgehead IT is proud to be an equal opportunity workplace and is an affirmative action employer.
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What We Do
Bridgehead IT offers customized, end-to-end technology services that support businesses of all sizes. We’re different because we take a holistic approach to the technology needs of our clients. We focus on building partnerships to solidify relationship with a foundation based on securing and assessing long-term needs.
Our services are engineered to meet the specific objectives of each client. That starts with having the right people who are experts in their field to develop solutions that support our clients. Thoughtful solutions, not quick fixes.
Our clients range from publicly traded, global entities to mid-sized local businesses.
We are a premier partner with Microsoft, HPE, Cisco, VMWare and many others.
Our full range of technology based business solutions include:
• App Development • Change Management • Cloud Solutions • Conference Room Design • Cyber Security And Compliance • Digital Signage Displays • Endpoint Detection And Response • IT Cost Control • IT Service Delivery • Infrastructure Services • Microsoft 365 • Project Management • Structured Cabling
MISSION: Bridgehead IT offers customized, end-to-end technology services that support businesses of all sizes. We’re different because we take a holistic approach to the technology needs of our clients and empower our staff to become leaders in their fields.
VISION:
Perpetuate, grow, and diversify by expanding further into a multi-specialty technology and business consulting firm in the field of Information Technology.
Core Values:
ACT WITH INTEGRITY.
SAFEGUARD OBJECTIVITY.
VALUE EVERY EMPLOYEE.
STRIVE FOR EXCELLENCE.
Why Work With Us
Co-founders Wes Bunch, CEO, and Chris Brandvik, COO, have over 35 years of collective experience in the Information Technology sector. They established Bridgehead IT in 1999 with the goal of building a new kind of technology company — a whole new generation run by fresh thinkers who offer a forward vision.
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