Newstar Systems Analyst

New Home Co. is a new generation homebuilder focused on the design, construction and sale of innovative and consumer-driven homes in major metropolitan areas in Arizona, California, Colorado, Oregon, Texas, and Washington. NEW HOME was named 2019 Builder of the Year by Professional Builder and is a multi-year recipient of "The Eliant" for Best Overall Customer Experience in the multi-divisional builder segment.

At New Home Co we believe that PEOPLE matter. The strength of our homes is built upon a foundation of focused, energized, visionary and dedicated team members. Our goal is to provide a workplace that supports you in doing the best work of your life. 

Check out NWHM's 2023 Corporate Sustainability Report 

Position Title: Business Systems Analyst

Location: This position can be based in any of the following locations: Irvine, CA, Roseville, CA, Scottsdale, AZ, Greenwood Village, CO, Beaverton, OR, Austin, TX, Katy TX, Issaquah, WA.

Position Summary

The Business Systems Analyst will join a small dynamic team within the New Home Co.’s IT Department. This individual will play a pivotal role in ensuring seamless operation of Newstar and related systems.

Job Duties:

Application Support and System Administration:

• Provide application support to all users of Newstar and related systems (Newstar Enterprise, Newstar Sales, Design Studio Manager, Newstar Web, OnLocation Scheduling, Homeowner Central, InformXL and BuildPro).
• Perform system administration tasks - setup and maintenance of entities, master data for Accounting, Purchasing, Sales and Warranty
• Act as a vital link between system users and technical staff, using a broad knowledge of user requirements and application design principles.

User Request Documentation and Escalation:

• Document user requests comprehensively, ensuring a clear understanding of their requirements.
• Escalate complex issues to system vendors, collaborating closely with them to reach effective resolutions.

User Training and Documentation:

• Train end-users, both onsite and virtually, to enhance their proficiency in using applications and new enhancements.
• Develop and maintain user guides, training videos and other training resources based on established best practices.
• Manage intranet site with up-to-date training materials and resources for system users

Testing and Quality Assurance: 

• Formulate testing plans and create test scenarios to rigorously evaluate system enhancements, bug fixes, process changes and system conversions.
• Coordinate and oversee User Acceptance Testing (UAT) to guarantee the reliability and functionality of system changes.

Continuous Learning

• Stay abreast of latest system enhancements, bug fixes and upgrades by meticulously reviewing system release notes and knowledge base sites.
• Actively participate in user groups sessions, webinars, system demonstrations and training sessions.

Position Qualifications

Education/Credentials

• Bachelor’s degree required

Experience

• 3 - 5 years of software application support experience within IT environment
• 1 – 3 years of Business Analyst experience
• Proven experience in providing working with business customers, collecting requirements, and documenting requirements.
• Homebuilding industry experience required.
• Experience with project management methodology a plus

Skills

• The most qualified candidate will have a strong knowledge of supporting Newstar Enterprise, Newstar Sales, Design Studio Manager, InformXL and BuildPro.
• Strong knowledge of Excel and the entire Microsoft Office Suite
• Excellent verbal and written communication skills
• Knowledge of relational database and SQL Server Reporting Services (SSRS) is a plus
• Strong analytical and problem-solving skills
• Effective team player

Base Salary: The expected base salary range for this position is between $90,000 to $120,000 per year, depending on experience and skillset. Base Salary is paid bi-weekly, every other Friday. Additionally, this position is eligible for an annual bonus based on divisional and individual performance.

Benefits: In addition to competitive medical, dental and vision coverage, New Home Co provides comprehensive benefits to eligible team members and their dependents, generous paid time off policies, like vacation, holidays, sick leave, jury duty, and bereavement; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with bi-weekly employer matching of 50% up to the first 8% of team member contributions; as well as a wellness incentive program.

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Similarly, the work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities

The activities that are essential to performing the position duties include:

•  Bending
•  Lifting: From 1 (lbs) to 15 (lbs)
•  Reaching
•  Seeing: Full Color Vision
•  Hearing
•  Repetitive Motion (i.e. Gripping)
•  Typing
•  Talking 

Environmental Factors

The environmental factors involved with the job duties and work location include:

Normal Office

Noise Level: Low to Moderate (Corporate/Sales Office Environment)

New Home Co. retains the discretion to add or change job duties at any time.