The Role
Leads the new car sales department by managing, coaching, and motivating sales staff; setting performance expectations; analyzing sales data and market trends; optimizing sales strategies and processes; managing customer relationships; resolving concerns; and collaborating with dealership leadership to achieve sales and customer satisfaction goals.
Summary Generated by Built In
We are seeking a New Car Sales Manager for our Ross Downing CDJR Dealership who will be responsible for leading the new car sales department, driving sales performance, and ensuring superior customer experience. The role involves managing the sales team, optimizing sales processes, and collaborating with other departments to achieve dealership goals.Key Responsibilities:
- Sales Leadership and Team Management:
- Lead, mentor, and motivate the new car sales team to achieve sales targets and deliver exceptional customer service.
- Set clear performance expectations, provide ongoing coaching, and conduct performance evaluations.
- Sales Strategy and Planning:
- Monitor and analyze sales data, market trends, and competitor activities to adjust sales strategies accordingly.
- Collaborate with the General Sales Manager to set sales targets and objectives for the new car sales department.
- Customer Relationship Management:
- Foster a customer-centric sales environment, ensuring high levels of customer satisfaction and loyalty.
- Address customer inquiries, concerns, and complaints promptly and professionally ensuring a positive resolution.
- Develop and maintain strong relationships with new and existing customers.
- Minimum of 3-5 years of experience in automotive sales management, with a focus on new car sales.
- Strong leadership and team-building skills.
- Excellent communication, negotiation, and interpersonal skills.
- In-depth understanding of sales processes, inventory management, and financial management.
- Proficient in dealership management software and other relevant technologies.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Strong problem-solving skills and the ability to make informed decisions.
- Ability to upkeep confidentiality as needed.
- Comprehensive benefits including 401k with company match, health, dental, vision, and life insurance options.
Ross Downing is an equal opportunity employer. We are a diverse group and are committed to creating an inclusive environment for all employees.
Skills Required
- 3-5 years of experience in automotive sales management, focused on new car sales
- Strong leadership and team-building skills
- Excellent communication, negotiation, and interpersonal skills
- In-depth understanding of sales processes, inventory management, and financial management
- Proficiency in dealership management software and relevant technologies
- Ability to work in a fast-paced environment and manage multiple priorities
- Strong problem-solving and decision-making skills
- Ability to maintain confidentiality
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The Company
What We Do
Ross Downing CDJR is part of the Ross Downing automotive dealership group, serving car buyers through vehicle sales and dealership operations. The organization began with Ross Downing Chevrolet in Hammond, Louisiana, in 1973, and expanded to numerous dealerships across Louisiana before bringing the Ross Downing name to Mobile, Alabama. Its business centers on helping customers shop for vehicles through a regional network of dealerships.
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