General Summary
Reviews, maintains, and updates new client accounts. Reviews, enters, and submits transfer in requests. Answers calls that pertain to establishment of new accounts, incoming funds or investments, and fees. Performs routine follow-up.
Essential Job Functions
- Processes new accounts.
- Reviews and enters transfer requests into CNBSoft.
- Submits transfer requests to other custodians and performs follow-up to ensure funds are transferred.
- Answers incoming customer calls and addresses questions.
- Assists with transfer in processing as needed.
- Completes other duties as assigned.
*These tasks do not meet the Americans With Disabilities Act definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.
Knowledge, Skills, and Abilities
- Excellent communication skills.
- Excellent administrative skills including planning, proofreading, and checking work.
- Excellent data entry skills.
- Ability to type, file, answer the phone, and use a ten-key.
- Knowledge of word processing and spreadsheet software.
- Knowledge of basic mathematics including fractions, decimals, and percentages.
- Ability to read and write.
- General knowledge of IRS rules regarding IRAs.
Education and Experience
One to two years at a college or technical school. One to three years of customer service
experience preferred.
Physical Requirements
PHYSICAL REQUIREMENTS
0-24%
25-49%
50-74%
75-100%
Seeing:
Must be able to read
reports and use computer.
X
Hearing:
Must be able to hear
well enough to communicate
with co-workers.
X
Standing/Walking:
X
Climbing/Stooping/Kneeling:
X
Lifting/Pulling/Pushing:
X
Fingering/Grasping/Feeling:
Must be able to write, type,
and use phone system.
X
Working Conditions
This factor measures the surroundings or physical conditions under which a job must be done and the extent to which those conditions make the job disagreeable. Consider the presence and relative amount of exposure to dust, dirt, heat, fumes, contaminants, cold, noise, vibration, wetness, etc.
Normal working conditions with the absence of disagreeable conditions.
Skills Required
- Excellent communication skills
- Excellent administrative skills including planning, proofreading, and checking work
- Excellent data entry skills
- Ability to type, file, answer the phone, and use a ten-key
- Knowledge of word processing and spreadsheet software
- Knowledge of basic mathematics including fractions, decimals, and percentages
- Ability to read and write
- General knowledge of IRS rules regarding IRAs
- One to two years at a college or technical school
- One to three years of customer service experience
- Experience processing transfers and using CNBSoft
What We Do
Founded in 1984, Community National Bank (CNB ) has approximately $900 million in assets with seven locations serving the Kansas communities.
