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Launch and operate a NEURAGym, proving the service and creating the playbook for future facilities
Lead the on-site team (AI Trainer, Robotics Trainer, Logistics) and coordinate the wider support network - Cloud Support, Robotics Service, IT - to deliver a seamless customer experience
Own the full customer operations journey - from feasibility check through day-to-day execution to a validated skill running on the robot and ready for roll-out at the customer’s site
Monitor utilisation, cost and customer feedback; propose layout, workflow or tooling changes that lift efficiency and business value
Feed ground-level insights to the RoboGym Product team, shaping processes, KPIs and the evolving business model
Manage the essentials - budget, assets, facility basics and IT uptime - so the team and customers can focus on teaching robots
Must have:
Degree in Engineering, Applied Sciences, Operations Management or a related field
5 + years leading customer-facing tech operations OR managing large-scale product / programme roll-outs in domains such as robotics, advanced manufacturing, autonomous systems, or cloud services
Proven leadership of multidisciplinary teams with direct responsibility for external-customer success
Demonstrated ability to turn first-of-a-kind initiatives into clear processes, metrics and playbooks
Comfortable switching between technical discussions (robotics, AI pipelines, cloud infra) and business topics (budgets, utilisation, customer value)
Data-driven mindset: able to define and refine KPIs that balance efficiency, cost and customer impact
Experience managing site-level budgets and coordinating vendors or external service providers
Nice to have:
Exposure to cloud-based ML infrastructure or IT support workflows
Excellent written and verbal communication; fluent in English and German
Hands-on, problem-solving attitude; thrives on keeping multiple projects moving in a fast-changing environment
Skills Required
- Degree in Engineering, Applied Sciences, Operations Management, or a related field
- 5+ years leading customer-facing technology operations or managing large-scale product or program rollouts
- Experience in robotics, advanced manufacturing, autonomous systems, cloud services, or related domains
- Proven leadership of multidisciplinary teams with direct responsibility for external customer success
- Ability to convert first-of-a-kind initiatives into clear processes, metrics, and playbooks
- Ability to discuss robotics, AI pipelines, cloud infrastructure, budgets, utilization, and customer value
- Data-driven ability to define and refine KPIs balancing efficiency, cost, and customer impact
- Experience managing site-level budgets and coordinating vendors or external service providers
- Excellent written and verbal communication
- Fluency in English and German
- Exposure to cloud-based machine learning infrastructure or IT support workflows
- Hands-on problem-solving attitude and ability to manage multiple projects in a changing environment
What We Do
NEURA Robotics is a German high-tech company founded in 2019 in Metzingen near Stuttgart with the vision to revolutionize the world of robotics. More than 180 team members from over 30 countries are working on advanced technologies in the fields of environmental perception, drive and control technology, material science, mechanical design, and artificial intelligence. We are expanding the cognitive capabilities of robots and make breakthrough advances in a variety of areas to bring robots and humans closer together, making many areas of work more attractive, creative, and social again. That's why everything we do runs under the guiding principle "we serve humanity". In a very short period of time, NEURA Robotics has developed robots and technologies that are characterized above all by their outstanding performance as well as safe and human-centred way of working. In this way, a wide variety of application fields can be covered, from intelligent production to medical technology. All major robot components are developed and designed in-house. Imprint: https://www.neura-robotics.com/legal Privacy: https://www.neura-robotics.com/privacy
