- Have clear understanding of Cisco and Shoretel Voice network deployment models and should understand functioning of voice network devices.
- Have worked on Cisco Unified communication products like Cisco Unified Communication Manager, IPCC Express, Cisco Unity Voicemail, Cisco Wireless Phones
- Knowledge in Video conferencing will be added advantage
- Good implementation/troubleshooting experience on Cisco IPT & IPCC Express.
- Installation, Configuration and troubleshooting of Shoretel IP telephony. Having worked on Shoretel devices will add more value
- Have clear understanding on VOIP protocols like SIP, H.323 and MGCP
- Routing and Switch protocols: BGP, EIGRP, VLAN, CDP, VTP, STP, RIP, RSTP, WLAN, MPLS
- Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.
- Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
- Provide Level 3 support.
- Manages delivery team of L2 Engineers
- Tracks and updates key performance metrics
- Provide team support and process improvements through individual contributions.
- Handles escalations
- Participate in routine operational meetings
- Maintain and update voice network diagrams and vendor information for voice network devices
- Have very good troubleshooting and analytical skills.
- Report on Telephony Problems within established time frames.
- Perform root cause analysis in accordance with the Procedures Manual.
- Participate in root cause analysis if needed.
- Produce root cause analysis report.
- Perform Telephony Problem trend analysis.
- Prepare, produce, review and provide a trend analysis report.
- Review trend analysis report.
- Propose recommendations to improve the support process.
- Plan and test voice network software upgrades.
- Plan and test disaster recovery and backup plans.
- Participate in rotating “on call” schedule with other members of the team
Has strong background with the following:
- Cisco Unified Call Manager
- Cisco Unity, Cisco IPCC Express
- Cisco Voice Gateway
- Shoretel IP telephony
- Shoretel Voice mail Server
- Shoretel Voice gateway
Andy Bundad
Technical Recruiter
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Hi-Tech Solutions, Inc. | Information Technology Consulting
Two Mid America Plaza, Suite 630 | Oakbrook Terrace, IL 60181
Direct Phone: 630-473-6463
www.htsconsulting.com
Skills Required
- Cisco Unified Call Manager / Cisco Unified Communications Manager
- Cisco IPCC Express
- Cisco Unity / Cisco Unity Voicemail
- Cisco Voice Gateway
- Cisco IPT
- Shoretel IP Telephony
- Shoretel Voice Mail Server
- Shoretel Voice Gateway
- Knowledge of VoIP protocols: SIP, H.323, MGCP
- Routing and switching protocols: BGP, EIGRP, VLAN, CDP, VTP, STP, RSTP, RIP, WLAN, MPLS
- Telecom infrastructure protocols (ISDN and analog signaling)
- Strong troubleshooting and analytical skills
- Provide Level 3 support and handle escalations
- Manage delivery team of L2 engineers
- Work with third-party providers for problem resolution
- Participate in rotating on-call schedule
- Experience with video conferencing
What We Do
Hi-Tech Solutions, Inc. specializes in providing quick-turnaround software development and cloud consulting services. As an Amazon Web Services Partner, the company delivers professional cloud development and migration services, automated telephony development, and comprehensive system integration. They utilize expertise in Java, Linux/Unix, and various web technologies to automate manual daily processes and interface with diverse systems, ensuring improved business efficiency and reduced project risks.
