The Role
As a Field Service IT Technician, you will resolve computer-related issues for clients, recommending hardware and software improvements and tracking customer issues. You will work both onsite and remotely, using strong troubleshooting skills, while maintaining accurate records and providing excellent customer service.
Summary Generated by Built In
Vodastra Technologies is seeking a Field Service IT Technician to join our team! You will resolve computer-related issues for your clients.
Responsibilities:
- Network is Hand & Eyes Desktop skilled technician
- Onsite Hot swap solution proposed with spares onsite
- Resolve issues for clients via phone, in person, or electronically
- Recommend hardware and software improvements
- Track customer issues and resolutions
Qualifications:
Please contact Kwasi@214-236-4128 or [email protected] attention Kwasi if you meet these qualifications.
- Previous experience in IT, customer service, or other related fields.
- Strong troubleshooting and critical thinking skills.
- Printer/copier and laptop/desktop experience, technical training, or equivalent combination of education and technical experience.
- Computer skills including Microsoft Office Products, networking, and internet browsers.
- Knowledge of using diagnostic tools, service aids, and product schematics, to assess and resolve equipment and system failures
- Ability to maintain and complete accurate record keeping and processing of paperwork.
- Must work well independently, as well as follow directions.
- Able to handle more than one responsibility at a time.
- Able to work under deadline pressures.
- Strong communication skills, organizational skills, and time Management.
- Ability to build rapport with clients.
- Positive and professional demeanor
Top Skills
Microsoft
Networking
The Company
What We Do
Vodastra Technologies is an IT services and solutions provider.
OnSite IT Support Services for Telecom, Utility and Energy, Retail, Technology and Services, Automotive, Pharma, Banking and Finance plus more industries and Management Consulting Services for Critical Enterprise Business processes.
