Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobile.
Department Summary
Our Wireless Technology organization is transforming the future of connectivity. We're doing it by building the country's first virtualized, standalone 5G wireless network from scratch. The foundation of a connected world, it's a network free of the limitations of the past, and flexible enough to satisfy all the social, economic and transformative needs of the changing world.
Job Duties and Responsibilities
The Network Surveillance Engineer, Network & Transport, Wireless NOC will be supporting DISH Wireless' 24/7 Network Operations Center. The Network Surveillance (NS) Engineer will monitor Transport & Networking equipment, creating & provide initial troubleshooting of 5G cell site incident tickets. The NS Engineer will work with a sense of urgency to solve issues efficiently and effectively to restore service to our customers, escalating issues to Tier II when necessary. A successful NS Engineer will be supporting the end-to-end monitoring and troubleshooting of the entire Network. The NS team will quickly analyze service and system issues, determine corrective actions and implement to restore services. This position will be required to escalate complex issues to our Fault Isolation & Management team, and will determine root-causes for failure and develop corrective actions.
Key Responsibilities:
- Own responsibility for end-to-end monitoring of Network & Transport equipment, as well as observability tools
- Own responsibility for Incident identification, ticket logging & impact assessment in the Service Now ticketing tool
- Own responsibility of Market chat groups, initial troubleshooting & necessary support
- Support site monitoring/health checks following maintenance activities (CR's)
- Oversee the incident management process and team members involved in resolving the incident, as well as drive Ticket management analysis and follow-up until closure
- Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business
- Collaborate and escalate issues with the FIM, Advance Ops, Engineering & Vendor teams when critical/time-sensitive support and resolution is needed
- Manage outages and emergencies, including the agreed assurance KPI's & SLA
- Work in close collaboration across multiple functions within Dish: RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams
- Own responsibility for Trouble Tickets updated with all the technical details, and troubleshooting MOP's & templates
- Responsible for ensuring the Open Incident backlog is at optimum levels
- Maintain the National Level Availability >99.50%.
- Manage internal, external, and customer incident escalations and follow-ups as well as process adherence
Skills, Experience and Requirements
Education and Experience:
- Bachelor/Master's degree or equivalent
- Minimum of 3-5 years of telecom/wireless experience
Skills and Qualifications:
- Experience managing Network & Transport NOC shift environments and troubleshooting activities.
- Able to organize and prioritize dynamic schedules, balance team workloads, and ensure incidents are managed quickly and efficiently for resolution
- Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS, and gNB configurations), and Network architectures, routing protocols such as IS-IS, BGP, MPLS, BFD, GNSS, PTP, CEF
- Motivated to grasp higher-level technology issues and troubleshoot to resolution
- Focused on working under pressure related to the scale of business impact and building strong working relationships both internally and externally
- Reliable, open, and capable of working with minimum supervision
- Flexible, analytical thinker
- Enthusiastic and keen to learn new technologies and approaches
- Self-motivated, achievement-oriented with excellent people management skills and an ability to perform challenging tasks individually with ease
- Focused on being detail-oriented with strong organizational skills
- Displays the ability to work in a fluid atmosphere, handle multiple tasks, and set priorities
Salary Ranges
Compensation: $72,400.00/Year - $118,900.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.
What the Team is Saying
What We Do
For over 40 years, we’ve been challenging the status quo and evolving our company to anticipate opportunities for business growth, industry innovation and greater customer choice.
Recently, DISH and EchoStar successfully completed their merger, joining forces to deliver on our Vision: To Change the Way the World Communicates. Originally established as one company, in 2008, the two companies were spun off as separate entities and forged ahead so each could focus on and expand their unique capabilities. In that time as separate entities, our teams achieved remarkable milestones—launching satellites into space, connecting millions to their favorite entertainment and reimagining wireless communication.
As we merge our teams, we are strategically positioned for success, poised to emerge as a global leader in terrestrial and space connectivity. We are cleared for takeoff. Join us in a Connectivity Revolution.
Why Work With Us
At DISH, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with DISH!
Gallery
DISH, an EchoStar Company Teams
DISH, an EchoStar Company Offices
OnSite Workspace
All team members are in person at one of our DISH locations across the globe. DISH proudly calls Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
