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The Role
Provides onsite hands-and-feet support for remote network teams, including console access, physical device inspection, rack mounting, cable patching, power cycling, port verification, and basic instructed configuration. Supports switches, routers, and firewalls while documenting findings and following approved runbooks. Requires enterprise network infrastructure experience, strong troubleshooting and communication skills, customer-site independence, travel availability, working-at-heights training, and medical fitness. Preferred qualifications include CCNA certification, vendor equipment experience, data center exposure, and ITIL familiarity.
Summary Generated by Built In
Hands & Feet (H&F) Support
• Physical onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote
Support Team.
• Providing physical access support to the Remote Support Team (e.g., opening racks, locating
devices/ports, power cycling per instruction).
• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling
condition).
Network Hands & Feet
Engineer must have basic understanding of network devices sufficient to:
• Identify network equipment types, ports, power supplies, up links, and patch panel layouts.
• Follow remote instructions accurately (step-by-step) without deviating from approved
runbooks.
• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.
Network Device Rack & Stack
• Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard (as instructed).
• Coordinate with Remote Support Team for post-install verification.
Basic Configuration
• Perform basic level initial actions (only as instructed by the Remote Support Team), such
as:
o Connecting console and granting remote access session (screen share/terminal access
where applicable).
o Executing clearly provided command steps (copy/paste) when approved.
o Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly
instructed and approved
Requirements
Job Requirements:
- Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
- 2+ years of hands-on experience supporting enterprise network infrastructure.
- Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.
- Experience with console connections and network device installation.
- Familiarity with structured cabling and patch panels.
- Ability to follow technical instructions accurately and work within documented procedures.
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills and ability to work effectively with remote technical teams.
- Ability to work independently at customer sites.
- Willingness to travel to customer locations when required.
- Working at Heights Training Certificate.
Medical Fitness Certificate.
Required Tools
- 16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem
- Good internet connection
- Laptop (with console software like PuTTY) and proper console drivers
- Pen drive Minimum: 4 to 8GB without any data (May be required to format)
- Console Cable - RJ45-to-USB (For Cisco C9300L-24P)
- Console cable - RJ45-to-USB-C
- Console cable - RJ45-to-mini-USB
- Multimeter (to check power output if needed)
- Laptop – MS Teams, Zoom, Putty ,Webex
- Cat5 cable (Straight 1, Crossover cable 1)
- 4G Connection Dongle
- Basic Screwdriver Kit
- PPE Kits.
Preferred Qualifications
- Cisco CCNA or equivalent networking certification.
- Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.
- Experience working in data centers or enterprise network environments.
- Familiarity with ITIL processes and ticketing systems.
Key Skills
- Proficient in English Language
- Network Device Installation
- Hands & Feet Support
- Rack & Stack
- Structured Cabling
- Console Access
- Switches, Routers & Firewalls
- Basic Network Configuration
- Hardware Troubleshooting
- Communication & Customer Service
- Documentation & Reporting
Skills Required
- 2+ years of hands-on experience supporting enterprise network infrastructure
- Basic knowledge of TCP/IP, VLANs, switches, routers, and firewalls
- Experience with console connections and network device installation
- Familiarity with structured cabling and patch panels
- Ability to follow technical instructions accurately and work within documented procedures
- Strong troubleshooting and problem-solving skills
- Excellent communication skills and ability to work with remote technical teams
- Ability to work independently at customer sites
- Willingness to travel to customer locations when required
- Working at Heights Training Certificate
- Medical Fitness Certificate
- Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field
- Cisco CCNA or equivalent networking certification
- Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment
- Experience working in data centers or enterprise network environments
- Familiarity with ITIL processes and ticketing systems
- Laptop with console software such as PuTTY and appropriate console drivers
- Console cables, USB drives, internet connectivity, Cat5 cables, 4G dongle, multimeter, screwdriver kit, and PPE kits
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The Company
What We Do
Brilliant Computers Citadel and Information Technology aims to empower businesses worldwide with innovative, secure, and sustainable IT solutions, prioritizing data security, sustainability, and scalability to drive growth and digital transformation.
