Key Tasks & Responsibilities
- Support the installation, implementation, troubleshooting, and maintenance of WANs and LANs
- Assist in designing and managing WAN infrastructure and related processes
- Perform day-to-day operations and provide second-level problem identification, diagnosis, and resolution for network issues
- Support the dispatch and coordination of circuit and hardware vendors for problem resolution
- Escalate and communicate network status updates to management and internal customers
- Perform Dell hardware repairs and support related systems and devices
- Troubleshoot, maintain, and repair network hardware to ensure smooth operations
- Provide support for cabling and infrastructure setup, maintenance, and optimization
- Ensure adherence to infrastructure standards and best practices
- Monitor and optimize network performance using tools such as SolarWinds
- Ensure efficient and secure operation of network systems and related devices
- Maintain detailed documentation of network configurations, hardware setups, and processes
- Provide technical consultation to internal teams and assist with training when needed
Network Engineering and Support
Hardware Engineering and Repairs
Infrastructure and Cabling
Network Performance Monitoring
Documentation and Technical Support
Education & Experience
- Bachelor’s degree in Computer Science, Information Technology Management, Engineering, or a related field
- Four years of relevant experience may substitute for the educational requirement
- Minimum 5-7 years of experience in network installation, troubleshooting, and maintenance
- Hands-on experience with WAN and LAN infrastructure design and management
- Proven track record in Dell hardware repairs and support
- Proficient in Cisco hardware and services
- Strong understanding of communication protocols, network architectures, and software systems
- Experience with network performance monitoring tools like SolarWinds
- Knowledge of cabling and infrastructure support best practices
Education
Experience
Technical Skills
Certifications
- CCNA, CCNP Preferred
- ITIL certification v4 preferred
Security Clearance
- Ability to obtain Public Trust clearance
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
- Potential hybrid work available for this position
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
Skills Required
- Minimum 5-7 years of experience in network installation, troubleshooting, and maintenance
- Bachelor's degree in Computer Science, IT Management, Engineering, or related field
- Hands-on experience with WAN and LAN infrastructure design and management
- Proficient in Cisco hardware and services
- Strong understanding of communication protocols, network architectures, and software systems
- Experience with network performance monitoring tools like SolarWinds
- Proven track record in Dell hardware repairs and support
- CCNA, CCNP preferred
- ITIL certification v4 preferred
What We Do
Computer World Services Corp. (CWS) is a provider of enterprise-wide IT solutions, digital transformation, and process optimization services. With over 30 years of experience, the company serves both Defense and Civilian federal government customers, focusing on delivering quality, value, and technological innovation. They are recognized for their consistent performance and high ratings in federal programs, maintaining a commitment to integrity and excellence in their service delivery.
