Led by an experienced management team and supported by a strong investor group, including large and experienced institutions and strategic partners, EdgeConneX offers a dynamic, fast-paced work environment where we are bringing flexibility, proximity, power, and connectivity to some of the world’s key businesses. With major offices in Herndon, Denver, and Amsterdam, we have a global footprint and a unified team of employees committed to providing a premier customer experience and delivering the full spectrum of data center solutions, from core to edge, like no other data center provider can do.
Focused on driving innovation and helping our customers define and deliver their own unique vision for the Edge, at any scale, in any market worldwide, for any requirement, we are building tomorrow’s data center infrastructure, today for some of the world’s most demanding Network, Content, and Cloud customers.
Title: Network Specialist
A Network Engineer (or IT Network Specialist) serves as a bridge between high-level network management and day-to-day user support. This role requires a blend of technical skills in network design and administration, combined with the ability to provide hands-on support and troubleshooting. The individual must be capable of maintaining the network’s overall health while also being responsive to immediate user needs, making it an essential role for EdgeConnex given our smaller IT teams.
This position will report to EdgeConnex’s Sr. Director, Network Engineering and Systems and is based in our Schiphol data center requiring a mostly in office schedule requirement, i.e. 4 days per week.
Primary Responsibilities
- Oversee the operation of network systems, including LAN (Local Area Network), WLAN (Wireless Local Area Network), VPN (Virtual Private Network) & WAN (Wide Area Network)
- Identify and resolve network issues, ensuring optimal uptime and reliability.
- Configure/Manage/support network hardware (routers, switches, firewalls) and software, including installation, configuration, and updates.
- Plan, design, and implement network infrastructure with the support of other team members
- Ensure network data is regularly backed up and can be recovered in case of failure.
- Maintain detailed documentation of network configurations, changes, and policies as well as producing/maintaining network diagrams
- Provide direct support to end-users experiencing network issues, such as connectivity problems, slow speeds, or access issues
- Troubleshoot and resolve network outages, connectivity issues, and other network-related problems.
- Coordinate with other IT staff to solve complex technical issues that may affect the network.
- Assist users with network setups, including VPN connections, remote work configurations
- Respond to network alerts and take corrective action to prevent outages.
- Work closely with IT colleagues, including system administrators, cybersecurity teams, and external vendors, to ensure seamless IT operations.
- Responds quickly and adequately to network incidents and ensures a fast and effective solution to minimize downtime.
- Analytic insight, a proactive attitude and to be able to adapt and learn on the fly.
- Have a proactive attitude and the desire to continuously learn and stay up to date with the latest technologies and solutions.
- Ability to travel up to 20%, primarily within EMEA to support regional data centers
Knowledge, Skills & Abilities
- Network configuration and management of Cisco, Juniper, FortiGate and Unifi devices
- Network monitoring and Troubleshooting skills using tools such as PRTG, Wireshark,
- Understanding and practical knowledge in supporting VoIP & unified communication solutions
- Excellent troubleshooting skills and strong attention to details
- Strong communications, both written and verbal, in coordinating with peers and other disciplines on driving projects/issues to closure.
- Ability to prioritize and manage multiple projects/tasks/trouble tickets.
- Ability to meet committed timelines, leveraging assistance/input from peers.
- Strong and effective team player in working with various disciplines and peer groups; can cover all gamut of tasks required to ‘getting a job done.’
- Ability and willingness to create & maintain documentation (including network diagrams) to be used for cross-training purposes.
Experience/Education:
- Bachelor's Degree in Computer Science, Information Technology, Network Engineering or related fields
- CCNA (Cisco Certified Network Associate) required
- CCNP (Cisco Certified Network Professional) is a plus but not required
- 5+ years of hands-on experience working/managing Cisco Switches (Cisco Catalyst, Nexus, ASR routers).
- 5+ years of experience working with enterprise networks & services, VPNs, VLANs, DHCP, DNS, Directory services, Radius, etc.
- 2+ years hands-on experience working with Juniper CX series switches
- 2+ years of experience in supporting firewall devices
- Direct/indirect experience as a Network or Systems Engineer working with VMware Infrastructure & technologies (ESXi, vCenter, VSAN)
- Adept with cyber networking and sleuthing
- Experience in PBX and Call systems such as FreePBX, Asterisk, etc.
- Those candidates with direct experience in the Data Center industry are highly encouraged to apply
EdgeConneX believes inclusion – of thought, backgrounds and experiences – affects all that we do, from our employees to the solutions we deliver. Our goal is to create an environment where embracing differences helps deepen the lives and work experience of our employees, enhances our innovation and creativity, and enriches our involvement in our communities. EdgeConneX is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.
EdgeConneX offers a competitive benefits package.
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What We Do
EdgeConneX® is your global data center provider, operating highly proximate, high-powered, purpose-built solutions for customers at any scale – Edge, Far Edge, Hyperscale, and Edge Cable Landing Stations – anywhere in the world.
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