Provide technical support and troubleshooting for Forcepoint security solutions.
Configure, monitor, and maintain Forcepoint security products as per customer requirements.
Troubleshoot firewall, network security, web security, and related connectivity issues.
Analyze technical issues, identify root causes, and implement appropriate resolutions.
Handle customer support tickets and ensure timely resolution within defined SLAs.
Coordinate with customers and internal teams to resolve technical issues.
Maintain accurate ticket updates, troubleshooting records, and technical documentation.
Assist with security policy configuration, rule management, and routine maintenance activities.
Escalate complex technical issues to the appropriate teams when required.
Requirements
Skills Required
- 1-2 years of experience in network security or network administration
- Strong troubleshooting and technical issue resolution skills
- Ability to work independently and provide technical leadership and team management
- Comfort working in a customer-facing technical environment
- CCNA certification
- Forcepoint-related certification
- Experience with Sophos or WatchGuard security solutions
What We Do
Secure Network Solutions India Private Limited (SNS/SNSIN) is an Indian cybersecurity company serving enterprises and SMBs since 2000. It provides managed SOC and SIEM, threat detection and response, endpoint and cloud security, vulnerability management, identity and access management, DevSecOps, compliance, security consulting, and secure network design and implementation. The company operates across India with more than 10 locations and serves over 1,500 customers.
