The Role
Install, configure, troubleshoot, upgrade, and maintain FortiGate and Check Point firewalls and other network security devices. Provide onsite and remote customer support, resolve connectivity and security issues, document technical activities, coordinate requirements, and collaborate on implementation projects. The role requires networking fundamentals, mandatory CCNA certification, strong troubleshooting and communication skills, Malayalam proficiency, and willingness to travel for onsite work.
Summary Generated by Built In
- Install, configure, and troubleshoot FortiGate and CheckPoint firewall solutions.
- Provide onsite and remote technical support to customers.
- Diagnose and resolve network connectivity, security, and firewall-related issues.
- Perform implementation, configuration changes, upgrades, and routine maintenance of network security devices.
- Coordinate with customers to understand technical requirements and ensure timely issue resolution.
- Maintain accurate documentation of configurations, incidents, and implementation activities.
- Collaborate with internal teams to deliver high-quality customer support and project execution.
- Good hands-on experience with FortiGate or Check Point firewall technologies.
- Strong understanding of networking fundamentals, including TCP/IP, routing, switching, VLANs, VPNs, and firewall concepts.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field.
- Relevant Fortinet or Check Point certifications are an added advantage.
- Good troubleshooting and analytical skills.
- CCNA Certification is mandatory.
- Excellent communication and customer-handling skills.
- Ability to work independently as well as in a team environment.
- Proficiency in Malayalam is mandatory for effective customer interactions.
- Willingness to travel for onsite support and implementation activities.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field
- Hands-on experience with FortiGate or Check Point firewall technologies
- Strong understanding of TCP/IP, routing, switching, VLANs, VPNs, and firewall concepts
- CCNA Certification
- Good troubleshooting and analytical skills
- Excellent communication and customer-handling skills
- Ability to work independently and in a team environment
- Proficiency in Malayalam
- Relevant Fortinet or Check Point certifications
- Willingness to travel for onsite support and implementation activities
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The Company
What We Do
Secure Network Solutions India Private Limited (SNS/SNSIN) is an Indian cybersecurity company serving enterprises and SMBs since 2000. It provides managed SOC and SIEM, threat detection and response, endpoint and cloud security, vulnerability management, identity and access management, DevSecOps, compliance, security consulting, and secure network design and implementation. The company operates across India with more than 10 locations and serves over 1,500 customers.
