The Role
Operate and maintain a single-tenant Prisma Access deployment (Panorama/portals), handle L1/L2 incident triage via ServiceNow, perform firewall policy and GlobalProtect support, run platform health monitoring and reporting with Cortex Data Lake and Splunk, execute change management, and maintain SOPs, documentation, and compliance artifacts.
Summary Generated by Built In
Key Responsibilities:
1. Prisma Access Operations
- Monitor and maintain a single-tenant Prisma Access deployment using Panorama and Prisma Access portals
- Manage GlobalProtect configurations, user onboarding, authentication issues, and agent connectivity
- Implement standard security policy changes, URL filtering updates, App-ID tuning, and rule management
- Perform basic troubleshooting of tunnels, portals, gateways, configuration sync, and service health
2. Incident Management（L1 / L2）
- Triage and resolve incidents through ServiceNow, aligned with defined SLAs and ITIL processes
- Analyze security, traffic, and tunnel logs via Cortex Data Lake and Panorama Logging Service
- Independently handle P3 / P4 incidents and support senior engineers on P1 / P2 issues
- Clearly communicate incident status, impact, and resolution to stakeholders
3. Change & Maintenance Activities
- Execute security policy changes, address objects, and rule updates under strict MOP / Change Management controls
- Support planned maintenance windows, content/antivirus updates, and minor platform upgrades
- Ensure proper documentation, rollback planning, validation steps, and post-change reporting
4. Platform Monitoring & Reporting
- Monitor Prisma Access gateway and portal health, license consumption, bandwidth usage, and capacity metrics
- Generate operational and security reports using Cortex Data Lake and Splunk
- Conduct daily health checks and provide clear shift handover documentation
5. Documentation & Compliance
- Maintain and update SOPs, runbooks, knowledge articles, and incident records
- Keep accurate configuration records and audit artifacts for compliance and customer reviews
- Adhere strictly to internal security governance and ITIL-aligned operational processes
Required Skills & Experience:
Professional Experience
- 2–4 years of experience in network, security, or infrastructure operations
（NOC / SOC / Infra Ops）
Core Technical Knowledge
- TCP/IP, subnetting, routing fundamentals, DNS, DHCP
- NAT, VPN fundamentals, SSL/TLS concepts
- Firewall policy logic and rule evaluation order
Palo Alto / Security Platform Exposure
- Palo Alto Panorama basics（device groups, templates）
- GlobalProtect user connectivity and troubleshooting workflows
- Prisma Access architecture（tenant, portal, gateway concepts）
- Experience using ServiceNow for incident and change management
- Basic experience with Cortex Data Lake queries and Splunk searches
Operational & Troubleshooting Skills
- Ability to logically isolate issues across network, authentication, policy, and client layers
- Fact-based log analysis rather than assumption-driven troubleshooting
- Ability to escalate with clear reproduction conditions and findings
OS / Platform Fundamentals
- Basic Linux knowledge (log concepts, basic command familiarity)
- Basic Windows knowledge related to certificates, proxies, and endpoint connectivity
Customer-Facing & Professional Skills:
- Clear and polite Japanese business communication (email, chat, meetings)
- Ability to explain incidents, changes, and limitations in a structured manner
（Conclusion → Impact → Action → Next Steps） - Strong sense of operational responsibility and risk awareness
- Calm, professional behavior during incidents and service disruptions
- Ability to maintain accurate records and explain past actions when required
Education:
- Bachelor’s degree required.
Language Requirements:
- Japanese: Native-level proficiency
（Customer communication, documentation, meetings） - English: Business-level proficiency
（Global team collaboration, vendor communication, documentation）
Certifications & Nice-to-Have Skills:
Certifications（Preferred）
- Palo Alto Networks: PCCSA, PCNSA
- Security / Governance: CISSP, CISM, CISA
- ITIL Foundation
Certifications are not mandatory; equivalent hands-on experience and security mindset are acceptable.
Additional Skills（Nice to Have:
- Knowledge of authentication protocols (SAML, LDAP, RADIUS)
- Cloud fundamentals (Azure / AWS basics)
- Basic scripting (Python / PowerShell) for operational efficiency
- Exposure to traffic analysis tools, packet captures, or firewall audit
Skills Required
- Bachelor's degree
- 2-4 years experience in network, security, or infrastructure operations (NOC/SOC/Infra Ops)
- TCP/IP, subnetting, routing fundamentals, DNS, DHCP
- NAT, VPN fundamentals, SSL/TLS concepts, firewall policy logic
- Palo Alto experience: Panorama (device groups, templates), Prisma Access architecture, GlobalProtect troubleshooting
- Experience using ServiceNow for incident and change management
- Basic experience with Cortex Data Lake queries and Splunk searches
- Basic Linux knowledge (logs, commands) and basic Windows knowledge (certificates, proxies, endpoint connectivity)
- Incident management aligned with SLAs and ITIL processes; L1/L2 triage and communications
- Native-level Japanese (customer communication, documentation, meetings)
- Business-level English (global collaboration, vendor communication, documentation)
- Palo Alto PCCSA or PCNSA, CISSP/CISM/CISA, ITIL Foundation
- Knowledge of authentication protocols (SAML, LDAP, RADIUS)
- Cloud fundamentals (Azure or AWS basics)
- Basic scripting for operations (Python or PowerShell)
- Exposure to traffic analysis tools, packet captures, or firewall audit
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The Company
What We Do
NexusCorp LLC (operating as Nexus Corporation) helps businesses achieve their goals through custom software development, IT consulting, statement-of-work delivery, contingent workforce and direct-hire solutions, and payroll services. It designs, builds, tests, and maintains scalable digital applications; analyzes systems to improve technology use; and supplies specialized professionals and structured project delivery. Its client-first approach emphasizes compliance, integrity, innovation, and tailored business outcomes.
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