Network Operations Engineer

Intelice Solutions is a growth-focused Managed Services Provider (MSP) delivering proactive IT, cloud, cybersecurity, and network management services to organizations across multiple industries. We are seeking a highly motivated and customer-focused Network Operations Center (NOC) Engineer who thrives in a fast-paced environment and is passionate about delivering exceptional client outcomes.

The ideal candidate combines strong technical troubleshooting skills with a proactive mindset, operational discipline, and a commitment to continuous improvement. This individual will be responsible for monitoring, maintaining, automating, and optimizing client infrastructure while serving as a key contributor to incident response, service reliability, cybersecurity initiatives, and operational excellence.

As a NOC Engineer, you will work closely with Service Desk, Security Operations (SOC), Projects, and Engineering teams to ensure the availability, security, and performance of client environments. Success in this role requires technical curiosity, strong communication skills, and the ability to think critically under pressure.

• Proactively monitor client environments, including networks, servers, cloud services, endpoints, applications, and security platforms.
• Identify, investigate, and remediate performance, availability, and capacity issues before they impact clients.
• Validate the health and functionality of backup systems, business continuity solutions, and disaster recovery processes.
• Review and respond to alerts generated by monitoring and management platforms while minimizing alert fatigue through proper tuning and automation.

• Investigate and resolve incidents within established Service Level Agreements (SLAs).
• Participate in incident triage, root cause analysis, escalation management, and service restoration efforts.
• Coordinate with internal technical teams, vendors, and client stakeholders during critical incidents.
• Document corrective actions and contribute to post-incident reviews to improve overall service stability.

• Support and maintain networking technologies including firewalls, switches, wireless infrastructure, VPNs, SD-WAN, and network security controls.
• Administer Microsoft 365, Azure, Windows Server environments, Active Directory, DNS, DHCP, virtualization platforms, and cloud-based services.
• Assist with deployment, configuration, patching, and lifecycle management of infrastructure components.
• Perform routine maintenance, firmware upgrades, and security updates across managed environments.

• Utilize automation and scripting tools to improve operational efficiency and reduce repetitive tasks.
• Assist with the development and enhancement of monitoring standards, alerting frameworks, and operational procedures.
• Identify opportunities to improve system reliability, scalability, security, and overall client experience.
• Support platform integrations and automation initiatives using tools such as ConnectWise Automate, Liongard, ImmyBot, PowerShell, and other MSP technologies.

• Monitor security-related alerts and collaborate with cybersecurity teams to investigate and remediate threats.
• Assist with vulnerability management, patch management, endpoint protection, and security best practices.
• Support compliance initiatives and security frameworks where applicable.
• Ensure secure operational practices are followed when managing client systems and data.

• Maintain detailed documentation of client environments, configurations, incidents, and resolution procedures.
• Create and update knowledge base articles, standard operating procedures, and technical runbooks.
• Document troubleshooting findings, resolution steps, and recommendations within the ticketing system.

• Communicate professionally and effectively with clients regarding incidents, maintenance activities, and service-related updates.
• Partner with Service Desk, Projects, Engineering, and Security teams to deliver seamless client support.
• Participate in operational meetings, technical reviews, and continuous improvement initiatives.
• Contribute to a positive, collaborative, and accountability-driven team culture.

• Maintain current knowledge of emerging technologies, cybersecurity trends, cloud platforms, and MSP best practices.
• Pursue relevant certifications and participate in technical training and development programs.
• Share knowledge with teammates and contribute to team growth through mentoring and collaboration.

• 2+ years of experience supporting network, infrastructure, or managed IT environments.
• Strong understanding of TCP/IP networking, routing, switching, DNS, DHCP, VPN technologies, and wireless networking.
• Experience troubleshooting Windows operating systems, Windows Server environments, and Microsoft 365 services.
• Familiarity with remote monitoring and management (RMM) platforms, ticketing systems, and documentation tools.
• Strong analytical, problem-solving, and customer service skills.
• Ability to manage multiple priorities in a fast-paced, client-facing environment.
• Excellent written and verbal communication skills.
• Ability to participate in scheduled on-call rotations as required.

• Experience working in a Managed Service Provider (MSP) environment.
• Experience with:

ConnectWise Manage

ConnectWise Automate or RMM

ScreenConnect

Auvik

ImmyBot

Liongard

Microsoft Azure

Microsoft Intune

VMware or Hyper-V

Meraki, Fortinet, SonicWall, Aruba, or similar networking platforms

• Experience supporting cloud-first and hybrid infrastructure environments.
• Familiarity with scripting and automation using PowerShell or similar technologies.
• Understanding of cybersecurity principles, endpoint protection, vulnerability management, and security best practices.

• CompTIA Network+
• CompTIA Security+
• Microsoft Certified: Azure Administrator Associate
• Microsoft 365 Certifications

• Customer First Mentality
• Accountability and Ownership
• Critical Thinking & Problem Solving
• Team Collaboration
• Continuous Improvement
• Attention to Detail
• Adaptability and Learning Agility
• Effective Communication
• Technical Curiosity
• Operational Excellence

This role is ideal for a technology professional who enjoys solving complex problems, leveraging automation, improving operational efficiency, and helping clients achieve reliable, secure, and high-performing IT environments.