Network & Infrastructure Manager - Multi Agency Communications Center (MACC) 911, WA
Are you a technology leader who wants your work to matter every time someone dials 911? Would you like to run infrastructure for an agency that keeps choosing to be first? If so, the Multi Agency Communications Center (MACC 911) invites you to apply to become its first Network & Infrastructure Manager. No background in emergency communications is required. Reporting to the Director and serving as a peer to the Public Safety Systems Manager, this newly created position leads the networks, servers, cloud and identity platforms, cybersecurity, backup and recovery, and critical facility systems behind Grant County’s primary 911 center. The Manager supervises the Information Services Technician and treats responsive support to dispatchers as a central obligation of the role.
We’re seeking a technically credible, service-oriented leader who is:
• A hands-on troubleshooter with a solid foundation in enterprise networks, Microsoft cloud products, and cybersecurity.
• A builder of stable, documented systems who reduces single points of failure and cross-trains others, including the Public Safety Systems Manager.
• A dependable team leader who develops staff and understands, or is eager to learn, the demands of a 24/7 public safety operation.
Established in 1995 through an interlocal agreement under Washington law, the Multi Agency Communications Center (MACC 911) is an independent governmental entity. Governed by a Board representing its member agencies, MACC operates Grant County’s primary 911 answering and dispatch center for law enforcement, fire, and EMS agencies. Guided by the motto “Safety is Our First Priority. Integrity is Our Commitment,” MACC emphasizes trusted service, teamwork, and integrity. With a 2027 adopted budget of $9,660,068.71 and 31 authorized positions supplemented by contract staff, MACC is a lean, mission-focused organization in which a single technology leader can make a visible difference in reliability, security, and service to dispatchers.
Required qualifications include:
• Bachelor’s degree in information technology, computer science, cybersecurity, network engineering, information systems, or a related field; relevant progressively responsible professional experience may substitute for formal education on a year-for-year basis
• Five years of progressively responsible professional IT experience involving enterprise network, server, systems, cloud, cybersecurity, or infrastructure administration, including substantial independent responsibility for production systems
•Substantial hands-on competence across multiple enterprise infrastructure domains
•Demonstrated project leadership, vendor and contractor coordination, and sound risk-based judgment
•Commitment to responsive technical service
•Valid driver’s license and ability to travel to supported locations
• Eligibility for security-sensitive system access and successful completion of appropriate background screening
•Availability for occasional after-hours or emergency response
Preferred:
• Prior supervisory or management experience; strong technical leaders with substantial project, mentoring, and vendor management experience will also be considered
• Relevant certifications in Microsoft, Cisco, CompTIA, VMware, cloud, cybersecurity, infrastructure, or project management
• Experience in a mission-critical 24/7 setting such as 911, public safety, healthcare, or utilities
• Experience with Azure/AWS, enterprise networking, virtualization, backup and disaster recovery, endpoint management, SD-WAN/telecommunications, and resilient connectivity
• Familiarity with CJIS/ACCESS or other regulated security environments
The salary range for this position is $125,552.71 – $160,366.83 annually.
Please apply online at: https://www.governmentresource.com/recruitment/multi-agency-communications-center-macc-911-wa-network-infrastructure-manager
For more information on this position, contact:
Billy Owens, Senior Vice President, Executive Recruitment
[email protected] | 972-989-3686
Skills Required
- Bachelor’s degree in information technology, computer science, cybersecurity, network engineering, information systems, or a related field; relevant professional experience may substitute year-for-year
- Five years of progressively responsible professional IT experience involving enterprise networks, servers, systems, cloud, cybersecurity, or infrastructure administration
- Substantial independent responsibility for production systems
- Hands-on competence across multiple enterprise infrastructure domains
- Demonstrated project leadership, vendor and contractor coordination, and sound risk-based judgment
- Commitment to responsive technical service
- Valid driver’s license and ability to travel to supported locations
- Eligibility for security-sensitive system access and successful completion of appropriate background screening
- Availability for occasional after-hours or emergency response
- Prior supervisory or management experience
- Relevant certifications in Microsoft, Cisco, CompTIA, VMware, cloud, cybersecurity, infrastructure, or project management
- Experience in a mission-critical 24/7 setting such as 911, public safety, healthcare, or utilities
- Experience with Azure or AWS, enterprise networking, virtualization, backup and disaster recovery, endpoint management, SD-WAN or telecommunications, and resilient connectivity
- Familiarity with CJIS/ACCESS or other regulated security environments
What We Do
Strategic Government Resources (SGR) specializes in empowering local governments by recruiting, assessing, and developing innovative, collaborative, and authentic leaders to enhance public sector efficiency.
