Technical support specialist – Network is responsible for IT service management handling Incident management, Problem management, Change management for all IT network technologies with complete knowledge of technical design, functionality, configuration, performance and quality of WAN connectivity.
ResponsibilitiesAnalyzing production network issues and resolve
Follow troubleshooting mechanisms and suggest corrective action
Work in US time zone for operational shift support and provide required guidance to NOC
Administering service requests and execute network changes for the escalated incidents or priority incidents
Own incident ticket resolution end-to-end and find a way to resolve or provide technical workarounds
- Coordinates with NOC engineers to analyze the issue, capture new logs if required
Coordinate with cross technology technical team to resolve the incident
Track issues that are intermediate in nature until its closure working with multiple stakeholder
Ensure to provide technical update during the incident management
Identify the issues root cause and document the root cause analyses with corrective, preventive actions.
Identify design related gaps that caused the incident and propose for preventive action
Work through problem management process to support technical implementation
Comply to change management process for change implementation whenever required
Engage OEM, service provider to troubleshoot the issue and escalate to get it resolved
Additional duties as required and possible remote implementation assistance on special projects
- Escalate to very complex network issue to L4 engineer for support
Support in creating presentation and generates reports
Work with network tools administration to build new monitoring solution if required
Bachelors’ degree or engineering degree in Telecommunications/Information Technology/Computer Science or equivalent
Minimum of 10+ years’ experience in Network services, deep knowledge of and management in complex environment
Experience in network designs/configurations, managing, supporting and deploying network infrastructures
Strong ability to diagnose network alerts, events or issues
Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and with minimal supervision
Good oral and written communication skills, and ability to address conflict with others constructively
Ability to work in US time zone whenever required
Good understanding on network technologies TCP/IP, VRRP, DNS, ARP, STP, Trunking, & Port Channeling, VRF, IPsec and TLS;
Proficient in Standard Routing Protocols such as OSPF, ISIS, BGP, Route Policy, QoS, VRRP, Multicast, LDP and MPLS.
Hands-on experience in enterprise WAN architecture deployment and support using various industry devices
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
Skills Required
- Bachelor's degree in Telecommunications, Information Technology, Computer Science or equivalent
- Minimum of 10+ years' experience in network services in complex environments
- Experience in network design, configuration, deployment, and support of network infrastructures
- Strong ability to diagnose network alerts, events, and issues
- Ability to work US time zone shifts when required
- Good understanding of TCP/IP, VRRP, DNS, ARP, STP, Trunking, Port Channeling, VRF, IPsec, TLS
- Proficiency with routing protocols and technologies: OSPF, ISIS, BGP, Route Policy, QoS, Multicast, LDP, MPLS
- Hands-on experience with enterprise WAN architecture deployment and support using industry devices
- Experience administering service requests, executing network changes, and end-to-end incident ownership
- Good oral and written communication, time management, and ability to work with minimal supervision
Nokia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nokia and has not been reviewed or approved by Nokia.
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Equity Value & Accessibility — Equity programs include a global employee share purchase plan with company matching and multi‑year share awards. These mechanisms broaden participation and tie rewards to long‑term outcomes.
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Healthcare Strength — Health coverage includes major medical plans with supplementary options such as vision, legal services, and care navigation. The range of offerings indicates comprehensive support for medical needs.
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Parental & Family Support — A global policy grants paid leave for new parents regardless of gender and provides structured return‑to‑work support. Company‑paid life insurance further strengthens family protection across regions.
Nokia Insights
What We Do
At Nokia, we create technology that helps the world act together. As a trusted partner for critical networks, we are committed to innovation and technology leadership across mobile, fixed and cloud networks. We create value with intellectual property and long-term research, led by the award-winning Nokia Bell Labs. Adhering to the highest standards of integrity and security, we help build the capabilities needed for a more productive, sustainable and inclusive world.
