What You'll be Doing
- Handles outage and maintenance tickets servicing more than 20000 users through onsite and remote troubleshooting assistance for layer 1 – 3 issues, hardware installations of new and upgraded routers, switches, COMSEC/TACLANES, McAfee intrusion prevention systems, Aruba wireless controllers, Riverbed Steelhead WANX’s, device configurations and reconfigurations, and LAN/WAN outage recovery.
- Troubleshooting outages and resolve network related issues.
- Local element for COMSEC – given briefings on troubleshooting TACLANES, Trained to re-key the TACLANES.
- Install and upgrade network devices and components. This includes switches, routers, and network monitoring devices.
- Expected to understand, implement, and follow processes in accordance with current policies and procedures. Performed escalation and additional tasks as directed.
- Investigate, resolve, documente, and reporte the cause and corrective actions in the Incident Management System for all incidents assigned by the Service Desk.
What We're Looking For
- Knowledgeable engineer in the field of Ethernet and IP data engineering with 4 plus years’ experience as a Network Technician.
- Position requires a high level of project coordination skills to manage the execution of maintenance activities and network outages.
- Fundamental understanding of the OSI Model is required.
- Experience must include operational support, and configuration of network devices such as servers, routers, switches, associated software tools, and cabling in a large LAN/MAN/BAN/WAN environment.
- Knowledge of network protocols such as OSPF, BGP, and EIGRP is a Plus.
- Knowledge and experience working with wireless technologies, Virtual Private Networks (VPN), Intrusion Prevention Systems (IPS), and WAN
- Accelerators and associated technologies is highly desirable.
Requirements
- Minimum of a DoD Secret clearance
- Bachelors Degree and 4 years or a combination of education and experience
- CompTIA Security+ CE
- CCNA preferred
- Some travel may be required: Must have valid driver’s license and transportation. This is subject to change at the direction of the customer.
- If accommodation is needed with your application or the interview process for applicants with disabilities, please contact Human Resources at 703-594-8601.
- Candidate must have the ability to lift up to 50 lbs.
- Must have willingness to perform duties not listed in the job description as required by INflow and our customer.
Top Skills
What We Do
INflow Federal was founded in 2013. The “INflow difference” begins with a simple belief encompassing the importance of employee culture. We are obsessed with our people and have demonstrated year-over-year that our employee-focused approach leads to customer success. As a leading Small Disadvantaged Business (SDB) innovator, we offer proven expertise in Network Modernization, Cybersecurity, Digital Modernization and Joint Force Mission Operations. We serve our federal government customers in over 20 states domestically to include the United States Navy (USN), United States Marine Corps (USMC), National Reconnaissance Office (NRO) and Joint Forces. At INflow, US Military Veterans have continuously paved the path ahead for our customers. We developed a homegrown “Veteran Outreach Program” focused around attracting and hiring transitioning military personnel and has resulted in veterans representing over 50% of our company. Simplifying the customer experience requires everyone within our organization to work together. Our leadership communicates transparently with our team on a regular basis with a commitment to do the right thing for all those we serve. Our customers recognize doing business with INflow means working with people who consistently deliver with agility, passion and integrity. This is how INflow continues to evolve, grow and accompany our customers into the future of mission systems and operations. Visit us at www.INflowFed.com.
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