** Please Note: this position is NOT remote ** You must live in Upstate NY **
** You must be legally authorized to work in the United States **
Job Title: Network Engineer - Professional Services Job Description
Department: Services
Reports To: Director of Services
Job Summary
The Network Engineer works as part of a professional services team responsible for providing proactive IT infrastructure support and operations management across multiple IT infrastructure platforms (on-premises, private cloud, public cloud).
The role of the professional services team is to develop standards, best practices and deliver common IT operations management tasks consistently across a diverse client base, ensuring high quality service delivery and superior IT operations management for our clients.
The Network Engineer is a specialist in the network domain and has a broad, general knowledge of the systems domain.
The Network Engineer has a technical view across all clients simultaneously and is responsible to analyze reactive service metrics and identify areas of improvement for service delivery which will result in the reduction of reactive service requests and prevent issues from reoccurring.
The Network Engineer is the internal SME for technical tools, services and technologies and strives to automate manual work wherever possible within the service delivery areas. The Sr. Network Engineer must balance confidentiality, integrity and availability.
Essential Functions:
Network Management
- Responsible for Network Administration and Security (Firewalls, Routers, Switches, Wireless Access Points, etc.)
- Work with Professional Services and Security on network designs
- Perform hardware replacement / upgrades
- Perform scheduled upgrades as needed (Firmware, IOS updates / critical patches, blacklist IPs, etc.)
- Maintain network documentation for all clients
- Setup, configure and manage network monitoring and alerting
- Responsible for network performance management, tuning and capacity planning
- Ensure network equipment configurations are documented and backed up for all clients
- Other duties as assigned
VoIP Phone System Management
- Manage and maintain Cisco Webex and Call Manager VoIP phone systems
- Perform VoIP phone systems patching and upgrades
- Ensure systems configurations are documented and backed up for all clients
Tools Deployment, Configuration and Maintenance
- Setup, configuration and management of network monitoring and alerting systems to ensure alerts are configured appropriately and distributed via email/ texting or phone, alerting all relevant parties.
- Set up and review network monitoring Metrics and respond proactively, before symptoms appear
- Manage and maintain other tools used to centrally maintain multiple infrastructure platforms
- Network Tools training for other team members
- Look at tools through the lens of efficiency, reduce complexity, clicks, time
Automation
- Improve efficiency with automation and procedures
- Develop and maintain automation routines and troubleshooting scripts to automate routine tasks such as Patch Management, bug fixes, security policies, etc.
- Develop automated reports to provide metrics to other teams
- Research and strive to further improve existing automation where possible.
Maintain Documentation for common tasks to provide consistent service delivery across all clients
- Develop and maintain Standard Operating Procedures (SOPs) or playbook for basic operation of each facet of the network infrastructure
- Maintain Documentation for network management tools and services
- Maintain change management records
Perform daily, weekly and monthly maintenance, as needed to keep the IT infrastructure functional and prepared for various potential interruptions
- Ensure device configuration are updates in ConnectWise and plan for expirations and end of support on all network devices
- Make DNS changes
- Routinely checks both service and pre-sales boards to ensure tickets are worked and follow-through until closed
- Schedule and manage planned maintenance windows effectively communicating to all clients prior to, during and after the planned maintenance
- Develop Subject Matter Expertise in network management and operational best practices.
- Mentor others
- Obtain and sustain necessary certifications for M.A. Polce to maintain partnership status with vendors.
- Participate in the “After Hours On-Call Support” rotation
- Works off-shift, nights, holidays and weekends as needed to support problem resolution or infrastructure upgrades
- Demonstrates the ability to work efficiently and effectively without supervision.
- Other duties as assigned
Required Qualifications:
- BS in Information Systems Management, Computer Science, Cybersecurity or other Information Technology discipline or equivalent in experience
- CCNA Certification
- Minimum of 3 years’ experience in network management, TCP/IP fundamentals (DNS, FTP, SSH, ACL, VLAN, DMZ, BGP), Routing and Switching
- Minimum of 1 years’ experience with IT Infrastructure Operations Management
- Customer Service focused
- Very detail oriented
- Ability to work under stressful situations
- Excellent oral and written communication skills, including the ability to interact effectively with customers, support staff, sales team, vendors and peers.
- Excellent organizational skills with ability to team with others to develop and deploy projects and solutions.
- Ability to obtain and maintain security clearances for our clients (if needed)
- Hold a valid drivers’ license and be able to commute to client locations
Preferred Qualifications:
- Experience managing network devices such as firewalls, routers, switches, wireless, etc. (Cisco, Meraki, Ubiquiti, etc.)
- Experience with VoIP solutions (Cisco Webex, Cisco Call Manager, etc.)
- Experience with CISCO Call Manager
- Experience with network monitoring tools
- Experience with NextGen Firewalls (NGFW)
- Experience with Cisco Firepower
Desired certification/ Licensing:
Education:
- BS in Information Systems Management, Computer Science, Cybersecurity or other Information Technology discipline or equivalent in experience
Other Requirements:
- Ability to pass a background check
Certification(s):
- CCNA (Cisco Certified Network Associate) or CCNP (Cisco Certified Network Professional) preferred
Top Skills
What We Do
M.A. Polce is a New York State-based IT consultancy and cybersecurity services company headquartered in the Griffiss Business & Technology Park in Rome, NY, which is home to many leading technology firms. Since 1998, M.A. Polce has combined human intelligence with cutting-edge technology to provide support and protection to small and mid-sized public and private organizations. The company is committed to delivering cost-effective solutions that align with client goals and objectives while making security a top priority.
Driven by a mission to solve complex challenges, M.A. Polce tailors services that go beyond traditional IT support to provide scalable, compliance-oriented security infrastructures. Through customized, results-driven services, M.A. Polce builds long-term partnerships, helping clients strengthen their security posture, mitigate risks, and confidently navigate the ever-evolving digital landscape.
