At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
At Probe CX, we are a leading customer experience (CX) and digital transformation organization connecting global brands with their customers through innovative technology, intelligent automation, and human-centered design. Operating across multi-site and 24/7 environments, our team thrives in an agile, tech-driven atmosphere focused on continuous technical excellence, collaboration, and growth.
Position Overview
We are seeking a Network Engineer to join our global IT Networks team in managing, optimizing, and supporting Probe CX’s global enterprise network. In this role, you will handle end-to-end incident management, execute proactive maintenance, and collaborate on key network optimization projects across SD-WAN, SASE, and Zscaler environments.
Key Responsibilities
- Network Operations & Escalations: Support and manage Probe’s enterprise global network, serving as a senior technical escalation point for NOC, Service Desk, EUC, and junior network engineers for end-to-end incident resolution.
- Maintenance & Risk Mitigation: Scope and execute corrective maintenance, perform quarterly patch management across network devices, and identify and mitigate risks associated with proposed network changes.
- Architecture & Security: Review and approve network designs for alignment with corporate standards, and enforce system security in compliance with Probe Security Policies and Business Management System (BMS) guidelines.
- Carrier & Project Management: Partner with third-party carriers to resolve issues, contribute to network expansion/reliability projects, and participate in after-hours on-call rotation.
Qualifications & Key Requirements
- Experience & Education: 5+ years of Network Engineering experience in multi-vendor enterprise environments, with a Bachelor’s or Master’s in IT, Computer Science, or Telecommunications Engineering.
- Core Technical Expertise: Hands-on experience with SD-WAN, SASE, and Zscaler (ZIA/ZPA), combined with strong enterprise Routing & Switching background.
- Protocols & Security: Deep knowledge of TCP/IP, BGP, OSPF, HSRP, IPsec, ACLs, VPNs, and enterprise firewalls.
- Vendor & Project Skills: Proven experience working with telecom carriers, strong project coordination skills, and methodical problem-solving under pressure.
What’s in It for You
- Competitive On-Call Allowance: Additional compensation for scheduled after-hours support.
- Comprehensive Healthcare (HMO): Full health and medical coverage for you and your dependents.
- Statutory Benefits: Full compliance with government-mandated benefits, leave, and social security programs.
- Global Team Exposure: Direct collaboration with cross-functional global infrastructure and IT teams.
- Career Development: Fast-paced environment offering hands-on experience with modern enterprise network technologies.
Skills Required
- 5+ years of network engineering experience in multi-vendor enterprise environments
- Bachelor’s or Master’s degree in IT, Computer Science, or Telecommunications Engineering
- Hands-on experience with SD-WAN, SASE, and Zscaler ZIA/ZPA
- Strong enterprise routing and switching experience
- Deep knowledge of TCP/IP, BGP, OSPF, HSRP, IPsec, ACLs, VPNs, and enterprise firewalls
- Experience working with telecom carriers
- Strong project coordination and methodical problem-solving skills
- Availability for an after-hours on-call rotation
What We Do
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
