By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.
Position OverviewFull Spectrum Operations LLC (FSO) is a SDVOSB JV between American Communication Solutions LLC, an SBA VetCert verified SDVOSB, and By Light Professional IT Services LLC (By Light). FSO is looking for personnel to support the Regional Network Enterprise Center (RNEC) Joint Base Langley-Eustis (JBLE), Virginia, Local Network Enterprise Center (LNEC) Fort Gregg-Adams, Virginia, and Joint Expeditionary Base Little Creek Fort Story (JEBLCFS), Virginia, with classified and unclassified communication systems support. Personnel will provide Site Management, Infrastructure Operation and Maintenance (O&M) – Unified Communications, Inside Plant (ISP), Customer Service Telephone, Outside Plant (Cable) (OSP), Battery Maintenance, Cable Locates; Systems Management – Mission Server, Automation and Network Support, Cybersecurity, and Tier II Customer Support; Land Mobile Radio; and Configuration Management support.
Work is on site and core duty hours are 0700 – 1700, Monday through Friday, excluding Federal holidays. All personnel will work an 8-hour workday.
Responsibilities- Provide Operations and Maintenance (O&M) support for Voice over Internet Protocol Systems (VoIP)/Voice over Secure Internet Protocol Systems (VoSIP) technology in coordination with DISA and NETCOM.
- Provide expert technical support for VoIP networks, system upgrades, and end user instrument configuration.
- Provide O&M support for new, existing, and future VoIP (secure and non-secure) technology.
- Provide expert technical support for existing and growing VoIP networks, System upgrades, and equipment purchases.
- Use NetOps capabilities to execute VoIP/VoSIP responsibilities and functions.
- Manage and maintain the Call Managers, Gatekeepers and Gateway equipment, if applicable, on all networks.
- Monitor and identify capacity, quality and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems.
- Provide all VoIP/VoSIP related cybersecurity functions to include STIGS, patching, IAVA, Risk Management Framework, and Commander Operational Readiness Assessment (CORA) tasks.
- Prepare, maintain, and review circuit level voice IP drawings and coordinate with Government representatives to develop VoIP TTP for VoIP implementation on installations.
- Perform analysis of VoIP degradations and failures, and then provide trend analysis and recommendations to the Government to avert future issues.
- Provide complete and accurate VoIP Diagrams and associated Voice/Video over Internet Protocol (VVOIP) compliance documentation.
- Provide local common-user LAN and CAN touch labor or remote (troubleshooting, repairing, etc.).
- Monitor the limited geographic CAN and LAN by utilizing enterprise management software to monitor network performance, analyze network activity, and maintain a high level of network availability.
- Perform network discovery and conduct fault analysis.
- Provide network utilization reports to the Customer.
- Manage network equipment/software to include configuration management and capacity management.
- Draft and maintain SOP documents for the functional category.
- Manage and maintain approved connections to external networks.
- Maintain, configure, and troubleshoot E-911systems.
- Perform other duties as required.
- Associate’s degree or four years of relevant hands on experience.
- Minimum of three years’ experience supporting Voice/Telephone Switch requirements.
- Security+ certification
- Experienced with Call Manager and Unified Communication systems/services.
- Fluent in the spoken and written English language, to include the usage of technical terms commonly used in information technology (IT), network routing and switching, telecommunications, IT maintenance, and technical control facilities.
- Supported the U.S. Army or other DoD Agency.
- Has the communication skills to effectively interface with senior military officials, managers, and subordinates.
- Cisco Certified Network Administrator (CCNA).
Special Requirements/Security Clearance
- Requires a Secret Security Clearance.
Salary Minimum: $65,000
Salary Maximum: $85,000
The annual base salary provided is a guideline for this position and is not a guarantee of compensation or salary. When extending an offer, By Light also considers other variables such as (but not limited to) work experience, education, training, skill set, internal peer equity, clearance level, and market conditions. In addition, By Light provides an extensive selection of benefits and offerings to our employees.
Skills Required
- Associate's degree or four years of relevant hands-on experience
- At least three years of experience supporting voice or telephone switch requirements
- Security+ certification
- Experience with Call Manager and Unified Communications systems or services
- Fluent spoken and written English, including technical IT, networking, telecommunications, and maintenance terminology
- Experience supporting the U.S. Army or another Department of Defense agency
- Ability to communicate effectively with senior military officials, managers, and subordinates
- Cisco Certified Network Administrator certification
- Secret security clearance
What We Do
By Light Professional IT Services LLC (By Light) provides a full range of hardware and software engineering services to defense, civilian, and commercial customers worldwide. Driven by a management team that leverages real-world expertise from the defense, intelligence, federal healthcare, and commercial sectors, we provide reliable, efficient, and cost-effective IT solutions. Some of our successes include: • Completion of 80+ Global Information Grid Bandwidth Expansion (GIG-BE) sites both CONUS & OCONUS. Provided Optical Network Engineering, Implementation, & Project Control Worldwide. • Provided timely completion of ATM to IP Migration, Legacy Network Optimization, & VOIP Implementation of 47 CONUS Sites for the United States Special Operations Command (USSOCOM) SCAMPI Network. • Supporting the AMC CIO/G6 in the Depot Modernization Program, implementing CONUS wide 802.11/a/b/g/n wireless networks, Area Processing Center Migration, DISN Optimization, and a 40,000 user, enterprise-wide SharePoint Implementation. • Completion of 2,000 Plus Legacy Circuit Migrations to DISN Transport for DISN Transition Program. • Delivered Communications Support & Staff Augmentation for Deployed DoD Forces under the Program Executive Office Enterprise Information Systems Technology Applications Office (PEO EIS TAO). • Successful Implementation of Secure Intelligent Video Systems (IVS) for the Intelligence Community. • Supporting major international carriers in the modernization and expansion of Data Center Facilities. • Engineering new Turnkey “Cloud Services,” including Hosting, Managed Services, COOP, and Data Storage and Archival.
