Platform Operations
Own the day-to-day operation of Netskope Cloud Firewall, SWG, NPA, and DNS Security services.
Monitor platform health, policy enforcement, client connectivity, traffic steering, and service performance.
Perform routine administration, configuration updates, and tenant maintenance.
Ensure service availability and adherence to operational service levels.
Participate in on-call support and major incident response activities.
Incident & Problem Management
Act as the Tier 3 escalation point for Netskope-related incidents.
Troubleshoot user connectivity, application access, DNS, steering, SSL inspection, and policy enforcement issues.
Conduct root cause analysis and develop corrective action plans.
Lead technical bridge calls during high-priority incidents.
Drive permanent fixes for recurring operational issues.
Policy Administration
Maintain Cloud Firewall, SWG, NPA, DLP, and DNS Security policies.
Review firewall and web access requests.
Manage business exceptions, whitelists, bypasses, and policy changes.
Ensure policy changes follow governance and change management processes.
Validate policy effectiveness and recommend security improvements.
Service Monitoring & Reporting
Monitor operational dashboards and service health metrics.
Track key performance indicators, trends, and service issues.
Develop reports covering platform utilization, security events, top blocked activities, policy effectiveness, and operational health.
Support audit requests and operational reviews.
Change & Release Management
Execute production changes within Netskope environments.
Support software upgrades, client deployments, steering changes, and policy rollouts.
Validate changes in test and pilot environments before production deployment.
Participate in change advisory board (CAB) processes and release readiness reviews.
Continuous Improvement
Identify opportunities to improve operational efficiency and platform performance.
Reduce policy complexity and eliminate obsolete configurations.
Develop automation for repetitive operational tasks.
Create and maintain runbooks, knowledge articles, and standard operating procedures.
Drive operational excellence initiatives across the Netskope service.
Stakeholder Support
Partner closely with Security Operations, Service Desk, Endpoint Engineering, Network Services, and IAM teams.
Provide expert guidance during application onboarding and troubleshooting activities.
Support business units with exception requests and operational queries.
Mentor junior engineers and support personnel.
Experience
5+ years of Security Operations, Network Security Operations, or Security Engineering experience.
3+ years of hands-on administration and support of Netskope technologies.
Experience supporting large-scale enterprise deployments (10,000+ users preferred).
Experience operating Cloud Firewall, Secure Web Gateway, DNS Security, and NPA services.
QualificationsExperience with:
- ServiceNow
- SIEM platforms
- Log analysis and troubleshooting
- PowerShell or scripting automation
Preferred Qualifications
- Netskope Certified Cloud Security Administrator (NCSA)
- Netskope Certified Cloud Security Architect (NCCA)
- CISSP, CISM, CCSP, or equivalent certifications
- Experience supporting global 24x7 operations
- Experience with ZTNA and SASE operational environments
Key Success Measures
- Stable operation of Netskope services with minimal unplanned outages.
- Reduction in recurring incidents through root cause remediation.
- Timely completion of operational requests and changes.
- Continuous reduction of policy exceptions, bypasses, and technical debt.
- Positive user experience and successful adoption of Netskope services.
- Accurate operational reporting and strong audit compliance.
Skills Required
- 5+ years of Security Operations, Network Security Operations, or Security Engineering experience
- 3+ years of hands-on administration and support of Netskope technologies
- Experience operating Cloud Firewall, Secure Web Gateway, DNS Security, and NPA services
- Experience with ServiceNow
- Experience with SIEM platforms
- Experience with log analysis and troubleshooting
- Experience with PowerShell or scripting automation
- Experience supporting large-scale enterprise deployments of 10,000+ users
- Netskope Certified Cloud Security Administrator (NCSA)
- Netskope Certified Cloud Security Architect (NCCA)
- CISSP, CISM, CCSP, or equivalent certification
- Experience supporting global 24x7 operations
- Experience with ZTNA and SASE operational environments
Zensar Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zensar Technologies and has not been reviewed or approved by Zensar Technologies.
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Retirement Support — A 401(k) with company match and immediate vesting is highlighted, with broad fund options available.
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Wellbeing & Lifestyle Benefits — Work-life balance, remote/hybrid flexibility, and supportive teams are emphasized as strengths that enhance the overall experience.
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Parental & Family Support — Inclusive policies such as parental leave and access to EAP and dependent medical coverage are promoted across regions.
Zensar Technologies Insights
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What We Do
Zensar is a leading experience, engineering, and technology solutions company. We conceptualize, build, and manage digital products for Forbes Global 2000 clients across the hi-tech engineering, banking and financial services, insurance, manufacturing and consumer services verticals. With proven excellence across five core areas, including experience services, advanced engineering services, data engineering and analytics, foundation services, and application services, our solutions leverage industry-leading platforms to help our clients be competitive, agile, and disruptive while moving with velocity through change and opportunity. Zensar’s expansive ecosystem of 60+ technology partners, including Oracle, Salesforce, SAP, Guidewire, Automation Anywhere, Adobe, and UiPath, enables us to deliver comprehensive solutions to clients, facilitating seamless integration and allowing them to leverage cutting-edge technologies and tools for enhanced business outcomes. Zensar is part of the USD 4.4 billion RPG Group. With headquarters in Pune, India, our 10,500+ employees, representing over 50 nationalities, work from 30+ locations across North America, UK/Europe, and South Africa. Visit us at www.zensar.com
