Experience : 1 to 3 yrs
Bachelor’s degree in technology or any other bachelor’s degree
1-3 years of Enterprise / Telecom Network infrastructure relevant experience.
Detailed, oriented with excellent communication skills (written & oral) particularly the ability to communicate with staff who aren't technically trained.
Presentation skills, quick learner,self-initiated, team player, open to work in shifts to support and monitor the Global Network Infrastructure.
Excellent interpersonal skills needed to work with various levels of technical staff members
Strong analytical and problem-solving skills with demonstrated ability to execute against deadlines
Manage and prioritize multiple tasks. Ability to manage timelines and meet tight deadlines
Self-motivated, constructive and positive attitude.
Possess good understanding of infrastructure management processes; knowledge on ITIL framework.
Experience as a Network Administrator & hands-on experience in the above areas will be an added advantage
Remote Network monitoring and ticket queue management
Knowledge on network monitoring for Large Data Centers, Large WAN/Network environment
Up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands
Knowledge/experience on network device administration (Cisco, Wireless, MPLS/WAN/LAN management)
Recognize the importance of customer focus and/or of serving the needs of the end user
• CCNA Certification
24x7 Remote Network Monitoring & Management
Own the networking issues connecting and supporting the corporate and shared network environment
Processing the queue of managed support tickets
Perform basic troubleshooting of issues alerted by the monitoring system, update the tickets with up-to-date details and a summary.
Provide 1st level technical support on network related issues.
Coordinate and work with the vendors for WAN/Internet link issues/flaps.
Provide hardware support & maintenance for all networking components
Manage existing and new networking solutions, including monitoring the network stability and uptime.
Escalate any critical issues/incidents identified via proactive monitoring to the L2 team for more detailed investigation.
Responding and documenting outages and circuits down through incident reporting.
Responsible for ensuring back up is performed in accordance with business/department guidelines
Shift Handover and Shift Updates.
Top Skills
What We Do
Unified Security Operations, Delivered. We tear down the walls between red and blue teams & address risk exposure when it’s discovered—not weeks later. UltraViolet Cyber is a leading platform-enabled unified security operations company providing a comprehensive suite of security operations solutions.
Founded and operated by security practitioners with decades of experience, the UltraViolet Cyber security-as- code platform combines technology innovation and human expertise to make advanced real time cybersecurity accessible for all organizations by eliminating risks of separate red and blue teams. By creating continuously optimized identification, detection and resilience from today’s dynamic threat landscape, UltraViolet Cyber provides both managed and custom-tailored unified security operations solutions to the Fortune 500, Federal Government, and Commercial clients.
UltraViolet Cyber is headquartered in McLean, Virginia with global offices across the U.S. and in India.
