Fenix24 is an industry-leading cyber disaster recovery and restoration company. Battling threat actors as The World’s First Civilian Cybersecurity Force, Fenix24 delivers cybersecurity services through its four battalions: Fenix24 for ransomware recovery and restoration; Athena7 for IT security assessments, strategy and planning; Grypho5 for ongoing security-based management; and Argos99 for expert insights into data, assets and infrastructure. Under its Securitas Summa program, Fenix24 ensures organizations are prepared to effectively resist and rapidly recover from a cyberattack, offering a combination of managed data and infrastructure protection, real-time threat intelligence, and ongoing hardening and breach resistance.
Grypho5 is a “battalion” within Chattanooga, Tennessee-based Fenix24: The World’s First Civilian Cybersecurity Force. Grypho5 specializes in comprehensive, security-based managed solutions using real-time, proprietary threat intelligence to ensure an organization's defenses are prepared to effectively resist and rapidly recover from a cyberattack.
About This Position
The Network Services Engineer III role will be principally responsible for managing and maintaining the operational readiness of Perimeter Defense Solutions. This role will report to the Network Services Manager and is 100% remote.
An ideal candidate will be able to:
- Perform engineering tasks to maintain full operational readiness of firewalls and perimeter defense solutions
- Solve highly complex engineering challenges while utilizing all levels of technical resources
- Install, configure, and audit perimeter defense solutions
- Handle technical incidents and escalations
Key Responsibilities
- Perform engineering tasks in support of perimeter defense services
- Handle client satisfaction escalations and incidents
- Install, configure, and audit perimeter defense platforms and associated applications
- Review and consult on product, solution, and client change-control requests
- Understand the clients’ end goals and help create a plan to achieve them
- Perform other tasks as needed to support the Perimeter Defense Practice Group initiatives
- Participate in an on-call rotation
- Provide assistance in conducting assessments as a Subject Matter Expert (SME) in various areas of expertise
Preferred Skills
- Demonstrated practical expertise in advanced security management for firewalls
- Communicate effectively in any form or medium
- Manage dynamic and competitive priorities
- Expertise with Open Shortest Path First (OSPF)/Border Gateway Protocol (BGP)
- Organize complex technical tasks for multiple clients at once
- Conversant with information technology and managed services best practices
- Expertise with cross-platform firewall management (Fortinet, Cisco, and Palo Alto)
- Industry experience with service delivery in a managed services practice organization
- Practical application of InfoSec principles
Qualifications & Experience
- Three-to-five years of firewall/IT perimeter defense experience at an MSP or MSSP
- Bachelor’s degree in information technology or a related field, or an equivalent work history
- Certification and/or experience in managing Fortinet Firewalls required
- Certifications in Check Point, Palo Alto, or Cisco desired
- Experience working for and within IT for the legal industry
- Experience in large-scale service delivery
Why work for us?
We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!
We truly value our employees and provide an extraordinary package to prove it, including:
- Internal and external learning & development opportunities, including career advancement
- Scheduled & flexible PTO programs
- Family friendly programs- Care packages
- Regular team building events
- Competitive compensation & benefits including:
- Private health insurance
- Mental health and wellness programs
- Company-matched pension scheme
- Life insurance and income protection insurance
- Monthly fitness/gym membership allowance
Join the world's first Civilian Cybersecurity Force and take your career to the next level!
Top Skills
What We Do
As the world’s leading breach recovery firm, Fenix24 has an unparalleled understanding of the tactics used by modern threat actors. Backed by the most comprehensive, end-to-end cyber resilience program in the industry, our team stands ready to defend—and rebuild—your business at a moment’s notice.
Fenix24 and its battalions were founded as part of the "World's First Civilian Cybersecurity Force", Conversant Group, and continue to operate under its legal entity.
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